HPLIP

DeskJet F4480 Color Printing Fail

Asked by Jim Bublitz

My DeskJet F4480 worked fine with HPLIP under SuSE 11.2. Color printing fails under either the HPLIP version that ships with SuSE 11.4, or with an installation HPLIP 3.12.4. With 3.12.4, the HP logo on the test page (and most other color printing) is virtually all black. With the SuSE 11.4 version of HPLIP, the colors in the logo (and most other color printing) either appear inverted or black.

The printer works fine with Windows Vista on the same computer, and used to work fine with Linux. Color copying also works correctly. The color wheel on the test page prints, more or less, but is different with each HPLIP version, with an all black center on 3.12.4. Black printing is fine. Gray scale "color" seems OK using High Quality Gray Scale instead of Color for Output Mode. hp-check doesn't throw any errors.

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Jim Bublitz
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Revision history for this message
Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi Jim,

Please check the version of ghostscript by running the following command in the terminal.

gs -v

If version is 9.0 then please upgrade to latest version as 9.00 version has color issues.

If this does not work then please do the following.

=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html:
=> Reconfigure print queue with the commands mentioned below.
       =>system-config-printer (remove all print queues)
                     or
         Go to system ->Administration -> printing (then remove all print queues)
       =>hp-setup (for adding print queue)
=>Enable/Clear Logs as mentioned below

=>Try to print any document and If issue is not resolved then please send following files

    a)Open /etc/cups/cupsd.conf in root mode and replace

        LogLevel warn

          with

       LogLevel debug
       hpLogLevel 15

    b) Open Terminal and run following commands:
       => su
       => /etc/init.d/cups restart
                  or
          service cups restart

       => rm /tmp/*.out /tmp/*.bmp
       => cat /dev/null > /var/log/cups/error_log
       => cat /dev/null > /var/log/messages
       => cat /dev/null > /var/log/syslog
       => hp-check -t > /tmp/hpcheck.log

    c) Try to print any document and then please send following files
          => /var/log/syslog (if present),
          => /var/log/messages (if present),
          => /var/log/cups/error_log
          => /tmp/*.bmp
          => /tmp/*.out
          => /tmp/hpcheck.log
          => document used for printing
          =>scanned copy of printed document

    d) Please let me know the application used for testing.

**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option.

Revision history for this message
Jim Bublitz (jbublitz-i) said : 		#2

Hi Sanjay -

I already had HPLIP 3.12.4 installed. I built/installed ghostscript 9.0.5 from the gs website - no change.

I attached all of the requested files on a bug report here:

https://bugs.launchpad.net/hplip/+bug/993045

Thanks for the quick response.

Revision history for this message
Jim Bublitz (jbublitz-i) said : 		#3

I originally installed ghostscript in /usr/local/bin. Re-installing it in /usr/bin has fixed the problem.

(Also noted in bug report thread).

Thanks for all your help!

Revision history for this message
Johannes Meixner (jsmeix) said : 		#4

Only FYI:

You could have got plain upstream Ghostscript 9.05
as ready-made RPMs for various openSUSE and
Suse Linux Enterprise versions via the "Printing"
development project in the openSUSE build service
for 32-bit i586 and 64-bit x86_64 architecture.

E.g. for openSUSE 11.4 from this direct URL
http://download.opensuse.org/repositories/Printing/openSUSE_11.4/
as packages "ghostscript" and "ghostscript-x11".

Carefully read
https://build.opensuse.org/project/show?project=Printing

See also our SUSE Bugzilla entry
https://bugzilla.novell.com/show_bug.cgi?id=735824
"Ghostscript: Package clean-up and upgrade to latest stable release"