HPLIP

hp l7500 commuication error 5012

Asked by Callahan

For some weeks now we are experiencing printing problems with several ubuntu 12.04 and 12.10 installations and our l7500 all-in-one printer. The printer is connected to a router by LAN and the computers are connected to the router via WLAN. Everything worked up to 1 month ago.

Sometime there is a connection to the printer and everything is fine. On other occasions the printer is not found "communication error 5012" or the print queue says "is the printer connected".

The printer is printing fine if prints are coming from a windows 7 computer.

Please help!

Thanks.

Thomas

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Solved by:
Amarnath Chitumalla
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goutam kodu (goutam-hplip) said : 		#1

Hi Thomas,

Are you able to ping to the IP address of the printer from your Ubuntu system ? If yes, then can you able to reconfigure your device through hp-setup <IP> command. ( <IP> is the IP address of the device).

Check if you are getting the device communication error on configuration.

Thanks,
Goutam

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Callahan (thomas-born) said : 		#2

Hi Goutam,

Thank you for your advise. I was able to ping the printer and with the hp-setup <ip> command the printer is now answering as well as the scanner!

How does it come that the regular hp-setup does not install the printer properly?

Best regards,

Thomas

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Callahan (thomas-born) said : 		#3

Hi Goutam,

the solution works for my ubuntu installations (2). But I have problems with one xubuntu installation. When typing in the command hp-setup <IP> the system complains that it needs a GUI to fulfill the command.

I am stuck. Do you also have a solution for this?

Thanks in advance

Thomas

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Best Amarnath Chitumalla (amarnath-chitumalla) said : 		#4

Hi Thomas,

If GUI is not supported, try in interactive mode (i.e. pass -i option in hp-setup command)

$ hp-setup -i <IP>

Thanks & Regards,
Amarnath

Revision history for this message
Callahan (thomas-born) said : 		#5

Thanks Amarnath Chitumalla, that solved my question.