HP MFP m127fn - won't print
HP MFP m127fn - won't print
My printer had been running great for the past year, but now it won't print.
When it wouldn't print – I went to HP Device Manager and saw an upgrade notice for 3.15.7
I installed upgrade with additional HP plug-in bundle.
Still wouldn't print. Removed all printers in Mint Control Panel and added new printer – re-installed.
I removed – “pre-bundled HPLIP from synaptic package manager” - 3.14.3
(as instructed by http://
But now, when I go into Synaptic Package Manager – I do not see anything new, replacing the previous HLIP bundle – 3.14.3 (which I removed checks from).
I've installed the bundle from HP twice.
But, is this my problem (3.15.7 does not appear in Synaptic)?
And, how do I get it to show up in Synaptic Package Magager?
I am able to print test page and Web Services” info page from printer key pad.
But, …
When I try to print a test page from HP Device Manager or a document from Libre Office:
– “Started Print Job” (with yellow warning triangle)
– “Print Job Completed” (not really – never prints)
– Document Print Status (My Jobs) = Stopped
- - - - When I look at “Job Attributes” for that stopped job = job printer-state message: "filter failed"
My System
Operating System:
Mint 17 (Qiana) Mate 32 bit
Python version – 2.7.6
Printer:
HP Laserjet Pro MFP m127fn (printer)
HPLIP = 3.15.7 (released 7/15/2015) should I go for 3.15.9 (or 3.15.6) and where can I find a download?
Connects to printer via Ethernet to TP-link router
Browser interface with printer seems to show that things are fine.
(I've tried both automatic and manual connection)
I pinged printer from my router:
PING 192.168.0.103 (192.168.0.103): 64 data bytes
4 packets transmitted, 4 packets received,0% packet loss
round-trip min/avg/max = 0.56/1.605/4.26 ms
I've tried power-cycling everything (computer, modem, router, printer).
Below I've pasted 3 reports:
1 – hp-setup
2 – Diagnose Driver (from HP Device Manager)
3 - hp-check -t (in terminal)
When I run hp-setup:
wk@wk-dimension
HP Linux Imaging and Printing System (ver. 3.15.7)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
warning: Fax setup disabled - Python 2.3+ required.
(python:4881): Gtk-CRITICAL **: IA__gtk_
(python:4881): Gtk-CRITICAL **: IA__gtk_
(python:4881): Gtk-CRITICAL **: IA__gtk_
(python:4881): Gtk-CRITICAL **: IA__gtk_
(python:4881): Gtk-CRITICAL **: IA__gtk_
(python:4881): Gtk-CRITICAL **: IA__gtk_
Found device: hp:/net/
(python:4881): Gtk-CRITICAL **: IA__gtk_
(python:4881): Gtk-CRITICAL **: IA__gtk_
Done.
wk@wk-dimension
When I run Diagnose Driver from HP Device Manager I get:
HP Linux Imaging and Printing System (ver. 3.15.7)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
HP Linux Imaging and Printing System (ver. 3.15.7)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Checking for Deprecated items....
No Deprecated items are found
Checking for HPLIP updates....
HP Linux Imaging and Printing System (ver. 3.15.7)
HPLIP upgrade latest version ver. 1.0
Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Latest version of HPLIP is already installed.
Checking for Dependencies....
---------------
| SYSTEM INFO |
---------------
Kernel: 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:31:42 UTC 2014 GNU/Linux
Host: wk-dimension-3000
Proc: 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:31:42 UTC 2014 GNU/Linux
Distribution: linuxmint 17
Bitness: 32 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.15.7
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 17 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.15.7
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.15.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
Current contents of '/var/lib/
[plugin]
installed = 1
eula = 1
version = 3.15.7
Current contents of '~/.hplip/
[upgrade]
notify_upgrade = true
last_upgraded_time = 1439087765
pending_
latest_
[last_used]
device_uri = "hp:/net/
printer_name = HP_LaserJet_
working_dir = .
[settings]
systray_visible = 0
systray_messages = 0
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
[installation]
date_time = 08/09/2015 12:33:47
version = 3.15.7
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.10 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.23 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.15 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
dbus DBus - Message bus system REQUIRED - 1.6.18 OK -
-------
| General Dependencies |
-------
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.0 OK -
python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.4 OK -
python-xml Python XML libraries REQUIRED - 2.1.0 OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 1.7.2 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.23 OK -
pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.6 OK -
pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.10.4 OK -
libjpeg libjpeg - JPEG library REQUIRED - - OK -
libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK -
python-devel Python devel - Python development files REQUIRED 2.2 2.7.6 OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.2 OK -
sane SANE - Scanning library REQUIRED - 1.0.23 OK -
---------------
| COMPILEDEP |
---------------
libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.4 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK -
-------
| Python Extentions |
-------
cupsext CUPS-Extension REQUIRED - 3.15.7 OK -
hpmudext IO-Extension REQUIRED - 3.15.7 OK -
-------
| Scan Configuration |
-------
scanext Scan-SANE-Extension REQUIRED - 3.15.7 OK -
hpaio HPLIP-SANE-Backend REQUIRED - 3.15.7 OK 'hpaio found in /etc/sane.
-------
| Other Dependencies |
-------
-------
| DISCOVERED SCANNER DEVICES |
-------
device `hpaio:
-------
| DISCOVERED USB DEVICES |
-------
No devices found.
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
HP_LaserJet_
-------
Type: Printer
Device URI: hp:/net/
PPD: /etc/cups/
PPD Description: HP LaserJet Pro MFP m127fp, hpcups 3.15.7, requires proprietary plugin
Printer status: printer HP_LaserJet_
Required plug-in status: Installed
Communication status: Good
--------------
| PERMISSION |
--------------
Checking for Configured Queues....
Queue(s) configured correctly using HPLIP.
Checking for HP Properitery Plugin's....
Plugin's already installed
Diagnose completed...
More information on Troubleshooting
Please close this terminal manually.
I ran “ hp-check -t ” in terminal with the following results:
hp-check[3403]: info: :
hp-check[3403]: info: :HP Linux Imaging and Printing System (ver. 3.15.7)
hp-check[3403]: info: :Dependency/Version Check Utility ver. 15.1
hp-check[3403]: info: :
hp-check[3403]: info: :Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
hp-check[3403]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[3403]: info: :This is free software, and you are welcome to distribute it
hp-check[3403]: info: :under certain conditions. See COPYING file for more details.
hp-check[3403]: info: :
hp-check[3403]: info: :Note: hp-check can be run in three modes:
hp-check[3403]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the
hp-check[3403]: info: :HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
hp-check[3403]: info: :are installed to successfully compile HPLIP.
hp-check[3403]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro
hp-check[3403]: info: :supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
hp-check[3403]: info: :has the proper dependencies installed to successfully run.
hp-check[3403]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode
hp-check[3403]: info: :will check both of the above cases (both compile- and run-time dependencies).
hp-check[3403]: info: :
hp-check[3403]: info: :Check types:
hp-check[3403]: info: :a. EXTERNALDEP - External Dependencies
hp-check[3403]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[3403]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[3403]: info: :d. [All are run-time checks]
hp-check[3403]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[3403]: info: :
hp-check[3403]: info: :Status Types:
hp-check[3403]: info: : OK
hp-check[3403]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[3403]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[3403]: info: :
hp-check[3403]: info: :
hp-check[3403]: info: :---------------
hp-check[3403]: info: :| SYSTEM INFO |
hp-check[3403]: info: :---------------
hp-check[3403]: info: :
hp-check[3403]: info: : Kernel: 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:31:42 UTC 2014 GNU/Linux
Host: wk-dimension-3000
Proc: 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:31:42 UTC 2014 GNU/Linux
Distribution: linuxmint 17
hp-check[3403]: info: : Bitness: 32 bit
hp-check[3403]: info: :
hp-check[3403]: info: :------
hp-check[3403]: info: :| HPLIP CONFIGURATION |
hp-check[3403]: info: :------
hp-check[3403]: info: :
hp-check[3403]: info: :HPLIP-Version: HPLIP 3.15.7
hp-check[3403]: info: :HPLIP-Home: /usr/share/hplip
hp-check[3403]: info: :HPLIP-
hp-check[3403]: info: :
hp-check[3403]: info: :Current contents of '/etc/hp/
hp-check[3403]: info: :# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.15.7
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=no
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.15.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
hp-check[3403]: info: :
hp-check[3403]: info: :Current contents of '/var/lib/
hp-check[3403]: info: :[plugin]
installed = 1
eula = 1
version = 3.15.7
hp-check[3403]: info: :
hp-check[3403]: info: :Current contents of '~/.hplip/
hp-check[3403]: info: :[upgrade]
notify_upgrade = true
last_upgraded_time = 1439087765
pending_
latest_
[last_used]
device_uri = "hp:/net/
printer_name = HP_LaserJet_
working_dir = .
[settings]
systray_visible = 0
systray_messages = 0
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
[installation]
date_time = 08/09/2015 08:50:44
version = 3.15.7
hp-check[3403]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[3403]: info: :
hp-check[3403]: info: :------
hp-check[3403]: info: :| External Dependencies |
hp-check[3403]: info: :------
hp-check[3403]: info: :
hp-check[3403]: info: : gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.10 OK -
hp-check[3403]: info: : scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.23 OK -
hp-check[3403]: info: : xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
hp-check[3403]: info: : cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
hp-check[3403]: info: : policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
hp-check[3403]: info: : network network -wget OPTIONAL - 1.15 OK -
hp-check[3403]: info: : avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
hp-check[3403]: info: : dbus DBus - Message bus system REQUIRED - 1.6.18 OK -
hp-check[3403]: info: :
hp-check[3403]: info: :------
hp-check[3403]: info: :| General Dependencies |
hp-check[3403]: info: :------
hp-check[3403]: info: :
hp-check[3403]: info: : libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
hp-check[3403]: info: : python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
hp-check[3403]: info: : reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.0 OK -
hp-check[3403]: info: : python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
hp-check[3403]: info: : pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.4 OK -
hp-check[3403]: info: : python-xml Python XML libraries REQUIRED - 2.1.0 OK -
hp-check[3403]: info: : libusb libusb - USB library REQUIRED - 1.0 OK -
hp-check[3403]: info: : cups-image CUPS image - CUPS image development files REQUIRED - 1.7.2 OK -
hp-check[3403]: info: : libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
hp-check[3403]: info: : sane-devel SANE - Scanning library development files REQUIRED - 1.0.23 OK -
hp-check[3403]: info: : pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
hp-check[3403]: info: : python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.6 OK -
hp-check[3403]: info: : pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.10.4 OK -
hp-check[3403]: info: : libjpeg libjpeg - JPEG library REQUIRED - - OK -
hp-check[3403]: info: : libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK -
hp-check[3403]: info: : python-devel Python devel - Python development files REQUIRED 2.2 2.7.6 OK -
hp-check[3403]: info: : cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.2 OK -
hp-check[3403]: info: : sane SANE - Scanning library REQUIRED - 1.0.23 OK -
hp-check[3403]: info: :
hp-check[3403]: info: :---------------
hp-check[3403]: info: :| COMPILEDEP |
hp-check[3403]: info: :---------------
hp-check[3403]: info: :
hp-check[3403]: info: : libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
hp-check[3403]: info: : gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.4 OK -
hp-check[3403]: info: : make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK -
hp-check[3403]: info: :
hp-check[3403]: info: :------
hp-check[3403]: info: :| Python Extentions |
hp-check[3403]: info: :------
hp-check[3403]: info: :
hp-check[3403]: info: : cupsext CUPS-Extension REQUIRED - 3.15.7 OK -
hp-check[3403]: info: : hpmudext IO-Extension REQUIRED - 3.15.7 OK -
hp-check[3403]: info: :
hp-check[3403]: info: :------
hp-check[3403]: info: :| Scan Configuration |
hp-check[3403]: info: :------
hp-check[3403]: info: :
hp-check[3403]: info: : scanext Scan-SANE-Extension REQUIRED - 3.15.7 OK -
hp-check[3403]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.15.7 OK 'hpaio found in /etc/sane.
hp-check[3403]: info: :
hp-check[3403]: info: :------
hp-check[3403]: info: :| Other Dependencies |
hp-check[3403]: info: :------
hp-check[3403]: info: :
hp-check[3403]: info: :
hp-check[3403]: info: :------
hp-check[3403]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[3403]: info: :------
hp-check[3403]: info: :
hp-check[3403]: info: :device `hpaio:
hp-check[3403]: info: :
hp-check[3403]: info: :------
hp-check[3403]: info: :| DISCOVERED USB DEVICES |
hp-check[3403]: info: :------
hp-check[3403]: info: :
hp-check[3403]: info: :No devices found.
hp-check[3403]: info: :
hp-check[3403]: info: :------
hp-check[3403]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[3403]: info: :------
hp-check[3403]: info: :
hp-check[3403]: info: :
hp-check[3403]: info: :HP_LaserJet_
hp-check[3403]: info: :------
hp-check[3403]: info: :Type: Printer
hp-check[3403]: info: :Device URI: hp:/net/
hp-check[3403]: info: :PPD: /etc/cups/
hp-check[3403]: info: :PPD Description: HP LaserJet Pro MFP m127fn, hpcups 3.15.7, requires proprietary plugin
hp-check[3403]: info: :Printer status: printer HP_LaserJet_
ready to print
hp-check[3403]: info: :Required plug-in status: Installed
hp-check[3403]: info: :Communication status: Good
hp-check[3403]: info: :
hp-check[3403]: info: :
hp-check[3403]: info: :--------------
hp-check[3403]: info: :| PERMISSION |
hp-check[3403]: info: :--------------
hp-check[3403]: info: :
hp-check[3403]: info: :No errors or warnings.
hp-check[3403]: info: :
hp-check[3403]: info: :Done.
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- WK
- Solved:
- Last query:
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