Blank pages when printing

Asked by jj

When I try to print every page, even test pages, are blank. If I run hp-setup, it reinstalls the printer and I can print, but after every reboot, printing is missing again.
hp-check results:

hp-check[20104]: info: :
hp-check[20104]: info: :[01mHP Linux Imaging and Printing System (ver. 3.14.3)[0
m
hp-check[20104]: info: :[01mDependency/Version Check Utility ver. 15.1[0m
hp-check[20104]: info: :
hp-check[20104]: info: :Copyright (c) 2001-13 Hewlett-Packard Development Compan
y, LP
hp-check[20104]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[20104]: info: :This is free software, and you are welcome to distribute
 it
hp-check[20104]: info: :under certain conditions. See COPYING file for more deta
ils.
hp-check[20104]: info: :
hp-check[20104]: info: :[01mNote: hp-check can be run in three modes:[0m
hp-check[20104]: info: :1. Compile-time check mode (-c or --compile): Use this m
ode before compiling the
hp-check[20104]: info: :HPLIP supplied tarball (.tar.gz or .run) to determine if
 the proper dependencies
hp-check[20104]: info: :are installed to successfully compile HPLIP.

hp-check[20104]: info: :2. Run-time check mode (-r or --run): Use this mode to d
etermine if a distro
hp-check[20104]: info: :supplied package (.deb, .rpm, etc) or an already built H
PLIP supplied tarball
hp-check[20104]: info: :has the proper dependencies installed to successfully run.
hp-check[20104]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode
hp-check[20104]: info: :will check both of the above cases (both compile- and run-time dependencies).
hp-check[20104]: info: :
hp-check[20104]: info: :Check types:
hp-check[20104]: info: :a. EXTERNALDEP - External Dependencies
hp-check[20104]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[20104]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[20104]: info: :d. [All are run-time checks]
hp-check[20104]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[20104]: info: :
hp-check[20104]: info: :Status Types:
hp-check[20104]: info: : OK
hp-check[20104]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[20104]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[20104]: info: :
warning: [01mubuntu-14.04 version is not supported. Using ubuntu-13.10 versions dependencies to verify and install...[0m
hp-check[20104]: info: :
hp-check[20104]: info: :---------------
hp-check[20104]: info: :| SYSTEM INFO |
hp-check[20104]: info: :---------------
hp-check[20104]: info: :
hp-check[20104]: info: : Kernel: 3.13.0-76-generic #120-Ubuntu SMP Mon Jan 18 15:58:41 UTC 2016 GNU/Linux
 Host: jinchausti-desktop
 Proc: 3.13.0-76-generic #120-Ubuntu SMP Mon Jan 18 15:58:41 UTC 2016 GNU/Linux
 Distribution: ubuntu 14.04
hp-check[20104]: info: : Bitness: 32 bit

hp-check[20104]: info: :
hp-check[20104]: info: :-----------------------
hp-check[20104]: info: :| HPLIP CONFIGURATION |
hp-check[20104]: info: :-----------------------
hp-check[20104]: info: :
hp-check[20104]: info: :HPLIP-Version: HPLIP 3.14.3
hp-check[20104]: info: :HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 14.04 version
hp-check[20104]: info: :
hp-check[20104]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[20104]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
html=/usr/share/doc/hplip-3.14.3
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

hp-check[20104]: info: :
hp-check[20104]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[20104]: info: :[plugin]
installed = 1
eula = 1
version = 3.14.3

hp-check[20104]: info: :
hp-check[20104]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[20104]: info: :[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/net/HP_Color_LaserJet_Pro_MFP_M176n?ip=192.168.1.250"
printer_name = HP_Color_LaserJet_Pro_MFP_M176n
working_dir = .

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[upgrade]
notify_upgrade = true
last_upgraded_time = 1454024309.0907
pending_upgrade_time = 0

[installation]
date_time = 29/01/16 00:46:46
version = 3.14.3

hp-check[20104]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[20104]: info: :
hp-check[20104]: info: :--------------------------
hp-check[20104]: info: :| External Dependencies |
hp-check[20104]: info: :--------------------------
hp-check[20104]: info: :
hp-check[20104]: info: : policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
hp-check[20104]: info: : gs Ghostscript REQUIRED 7.05 9.10 OK -
hp-check[20104]: info: : network Network-wget OPTIONAL - 1.15 OK -
hp-check[20104]: info: : scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
hp-check[20104]: info: : avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
hp-check[20104]: info: : dbus DBus REQUIRED - 1.6.18 OK -
hp-check[20104]: info: :[31;01m error: cups CUPS REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'[0m
hp-check[20104]: info: : xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
hp-check[20104]: info: :
hp-check[20104]: info: :-------------------------
hp-check[20104]: info: :| General Dependencies |
hp-check[20104]: info: :-------------------------
hp-check[20104]: info: :
hp-check[20104]: info: : reportlab Python-PDF-Lib OPTIONAL 2.0 3.0 OK -
hp-check[20104]: info: : libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
hp-check[20104]: info: : pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
hp-check[20104]: info: : pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.4 OK -
hp-check[20104]: info: : libjpeg JPEG-Lib REQUIRED - - OK -
hp-check[20104]: info: : libpthread POSIX-Threads-Lib REQUIRED - 2.19 OK -
hp-check[20104]: info: : python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
hp-check[20104]: info: : python-devel Python-SDK REQUIRED 2.2 2.7.6 OK -
hp-check[20104]: info: : pyqt4 Python-Qt4 REQUIRED 4.0 4.10.4 OK -
hp-check[20104]: info: :[31;01m error: cups-devel CUPS-SDK REQUIRED - - MISSING 'cups-devel needs to be installed'[0m
hp-check[20104]: info: : sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
hp-check[20104]: info: : libusb USB-Lib REQUIRED - 1.0 OK -
hp-check[20104]: info: : sane Scan-Lib REQUIRED - 1.0.23 OK -
hp-check[20104]: info: :[31;01m error: cups-image CUPS-Image-Lib REQUIRED - - MISSING 'cups-image needs to be installed'[0m
hp-check[20104]: info: : libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
hp-check[20104]: info: : python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
hp-check[20104]: info: : python-notify Desktop-notifications OPTIONAL - - OK -
hp-check[20104]: info: :
hp-check[20104]: info: :------------------------------
hp-check[20104]: info: :| Compile Time Dependencies |
hp-check[20104]: info: :------------------------------
hp-check[20104]: info: :
hp-check[20104]: info: : gcc gcc-Compiler REQUIRED - 4.8.4 OK -
hp-check[20104]: info: : libtool Build-tools REQUIRED - 2.4.2 OK -
hp-check[20104]: info: : make GNU-Build-tools REQUIRED 3.0 3.81 OK -
hp-check[20104]: info: :
hp-check[20104]: info: :----------------------
hp-check[20104]: info: :| Python Extentions |
hp-check[20104]: info: :----------------------
hp-check[20104]: info: :
hp-check[20104]: info: : cupsext CUPS-Extension REQUIRED - 3.14.3 OK -
hp-check[20104]: info: : pcardext PhotoCard-Extension REQUIRED - 3.14.3 OK -
hp-check[20104]: info: : hpmudext IO-Extension REQUIRED - 3.14.3 OK -
hp-check[20104]: info: :
hp-check[20104]: info: :-----------------------
hp-check[20104]: info: :| Scan Configuration |
hp-check[20104]: info: :-----------------------
hp-check[20104]: info: :
hp-check[20104]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.14.3 OK 'hpaio found in /etc/sane.d/dll.conf'
hp-check[20104]: info: : scanext Scan-SANE-Extension REQUIRED - 3.14.3 OK -
hp-check[20104]: info: :
hp-check[20104]: info: :------------------------------
hp-check[20104]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[20104]: info: :------------------------------
hp-check[20104]: info: :
hp-check[20104]: info: :device `hpaio:/net/HP_Color_LaserJet_Pro_MFP_M176n?ip=192.168.1.250' is a Hewlett-Packard HP_Color_LaserJet_Pro_MFP_M176n all-in-one

hp-check[20104]: info: :
hp-check[20104]: info: :--------------------------
hp-check[20104]: info: :| DISCOVERED USB DEVICES |
hp-check[20104]: info: :--------------------------
hp-check[20104]: info: :
hp-check[20104]: info: :No devices found.
hp-check[20104]: info: :
hp-check[20104]: info: :---------------------------------
hp-check[20104]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[20104]: info: :---------------------------------
hp-check[20104]: info: :
hp-check[20104]: info: :
hp-check[20104]: info: :[01mHP_Color_LaserJet_Pro_MFP_M176n[0m
hp-check[20104]: info: :[01m-------------------------------[0m
hp-check[20104]: info: :Type: Printer
hp-check[20104]: info: :Device URI: hp:/net/HP_Color_LaserJet_Pro_MFP_M176n?ip=192.168.1.250
hp-check[20104]: info: :PPD: /etc/cups/ppd/HP_Color_LaserJet_Pro_MFP_M176n.ppd
hp-check[20104]: info: :PPD Description: HP Color LaserJet Pro MFP m176n, hpcups 3.14.3, requires proprietary plugin
hp-checkready to print :Printer status: la impresora HP_Color_LaserJet_Pro_MFP_M176n está inactiva. activada desde vie 29 ene 2016 00:39:11 CET
hp-check[20104]: info: :Required plug-in status: Installed
hp-check[20104]: info: :Communication status: Good
hp-check[20104]: info: :
hp-check[20104]: info: :[01mPhotosmart-C4380-series[0m
hp-check[20104]: info: :[01m-----------------------[0m
hp-check[20104]: info: :Type: Printer
hp-check[20104]: info: :Device URI: hp:/usb/Photosmart_C4380_series?serial=CN77UD73VX051Q
hp-check[20104]: info: :PPD: /etc/cups/ppd/Photosmart-C4380-series.ppd
hp-check[20104]: info: :PPD Description: HP Photosmart c4380 Series, hpcups 3.14.3
hp-check[20104]: info: :Printer status: la impresora Photosmart-C4380-series está inactiva. activada desde sáb 16 ene 2016 10:56:48 CET
error: Unable to communicate with device (code=12): hp:/usb/Photosmart_C4380_series?serial=CN77UD73VX051Q
error: Device not found
error: Communication status: Failed
hp-check[20104]: info: :
hp-check[20104]: info: :
hp-check[20104]: info: :--------------
hp-check[20104]: info: :| PERMISSION |
hp-check[20104]: info: :--------------
hp-check[20104]: info: :
hp-check[20104]: info: :
hp-check[20104]: info: :-----------
hp-check[20104]: info: :| SUMMARY |
hp-check[20104]: info: :-----------
hp-check[20104]: info: :
hp-check[20104]: info: :[01mMissing Required Dependencies[0m
hp-check[20104]: info: :[01m-----------------------------[0m
error: 'libcups2' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
hp-check[20104]: info: :
hp-check[20104]: info: :[01mMissing Optional Dependencies[0m
hp-check[20104]: info: :[01m-----------------------------[0m
hp-check[20104]: info: :None

hp-check[20104]: info: :
hp-check[20104]: info: :Total Errors: 4
hp-check[20104]: info: :Total Warnings: 0
hp-check[20104]: info: :
hp-check[20104]: info: :Run 'hp-doctor' command to prompt and fix the issues.
hp-check[20104]: info: :
hp-check[20104]: info: :Done.

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
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Last query:
Last reply:
Revision history for this message
goutam (goutamkk) said :
#1

Can you try installing the latest hplip-3.15.11 drivers. You can download the auto installer package 'hplip-3.15.11.run' from here http://hplipopensource.com/hplip-web/gethplip.html.

Run command 'sh hplip-3.15.11.run' in terminal to install the driver.

Delete the existing print queues in 'system-config-printer' and use command 'hp-setup' to configure the print queue.

Let us know if the issue remains same.

Can you help with this problem?

Provide an answer of your own, or ask jj for more information if necessary.

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