HPLIP

hplip 3.18.4 M477fdw no duplex option

Asked by Pawel Veselov

After installation and connecting the printer there is just no duplex-related options anywhere.
No way to turn on that "duplex device" installed, as was possible before.

I have added these into the .ppd file, but the printer still prints single pages even if duplex is selected (e.g. from Chrome). After adding, something has changed the "DefaultDuplex" option to "None" (from "DuplexNoTumble")

*OpenUI *Duplex/Two-Sided: PickOne
*OrderDependency: 50 AnySetup *Duplex
*DefaultDuplex: DuplexNoTumble
*Duplex None/Off: "<</Duplex false /Tumble false>> setpagedevice"
*Duplex DuplexNoTumble/Long-Edge Binding: "<</Duplex true /Tumble false>> setpagedevice"
*Duplex DuplexTumble/Short-Edge Binding: "<</Duplex true /Tumble true>> setpagedevice"
*CloseUI: *Duplex

hpcheck -t : https://pastebin.com/bGPAZqwi
PPD file(original): https://pastebin.com/56Sm58AW

Duplex used to work fine with earlier hplip options, and works fine from all other devices.

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kasoju pranavateja (pranavateja) said : 		#1

Hi Pawel,

From the output of hp-check -t i can see some of the required dependencies are not installed especially cups , we need those dependencies for hplip to work properly. Please install them and try again. If the issue still exists after that please provide me the following logs for debugging purpose.

1) syslog.
  It will be there in the path /var/log/syslog.
2) error_log for cups
path: /var/log/cups/error_log
How to enable cups log :
-> go to /etc/cups/cupsd.conf
-> Change the Loglevel from warn to debug2 and add 'hpLogLevel 15' in the next line and save the file.
-> restart the cups before adding the printer using hp-setup - /etc/init.d/cups restart

Regards
Pranavateja

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Mark Preston (emarkpreston) said : 		#2

After a lot of time, trying to figure out where the duplexing feature went, I found this post.

Dear Mr. Pranavateja:

You say, above: " i can see some of the required dependencies are not installed especially cups , we need those dependencies for hplip to work properly"

but don't say how and where to find the dependencies.

Please respond and state sufficient information.

Revision history for this message
kasoju pranavateja (pranavateja) said : 		#3

Hi Mark,

HPLIP driver while installing will automatically download and install these packages but for it to happen the repositories has to be updated properly. If the repositories are old 'apt-get' will not be able to find those packages and hence the packages will fail to install.

Regards
Pranavateja

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