I can't scan with a HP_COLOR_Laserjet_CM1312nfi becaus of an IO error

Asked by Adalbert Hanßen

This happens on a Lenovo T530 running under Xubuntu 24.04.

I have installed the printer driver for the printer with success. A test print came out ok.

But when I try to scan, XSane returns me this error message:

"Failed to open Device `hpaio:/usb/HP_COLOR_Laserjet_CM1312nfi_MFP?serial=00CND8957NFB´: Error during device IO:"

hp-check -t returned me this result:

Saving output in log file: /home/verwalter/hp-check.log

HP Linux Imaging and Printing System (ver. 3.23.12)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to
determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already
built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and
run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
 OK
 MISSING - Missing Dependency or Permission or Plug-in
 INCOMPAT - Incompatible dependency-version or Plugin-version

warning: ubuntu-24.04 version is not supported. Using ubuntu-23.04 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 6.8.0-40-generic #40-Ubuntu SMP PREEMPT_DYNAMIC Fri Jul 5 10:34:03 UTC 2024 GNU/Linux
 Host: T530B
 Proc: 6.8.0-40-generic #40-Ubuntu SMP PREEMPT_DYNAMIC Fri Jul 5 10:34:03 UTC 2024 GNU/Linux
 Distribution: ubuntu 24.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.23.12
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 24.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.23.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.23.12
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 08/14/24 18:16:23
version = 3.23.12

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 10.02.1 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.2.1 OK -
 error: dbus DBus - Message bus system REQUIRED - 1.14.10 MISSING 'DBUS may not be installed or not running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - - OK -
 network network -wget OPTIONAL - 1.21.4 OK -
 avahi-utils avahi-utils OPTIONAL - 0.8 OK -

------------------------
| General Dependencies |
------------------------

 error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed'
 error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed'
 error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed'
 libpthread libpthread - POSIX threads library REQUIRED - b'2.39' OK -
 error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
 sane SANE - Scanning library REQUIRED - - OK -
 error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
 error: libavahi-dev libavahi-dev REQUIRED - - MISSING 'libavahi-dev needs to be installed'
 error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
 error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 3.0.13 MISSING 'libcrypto needs to be installed'
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.12.3 OK -
 error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.3.2 OK -
 python3-xml Python XML libraries REQUIRED - 2.6.1 OK -
 error: python3-devel Python devel - Python development files REQUIRED 2.2 3.12.3 MISSING 'python3-devel needs to be installed'
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 10.2.0 OK -
 error: python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 - MISSING 'python3-reportlab needs to be installed'

--------------
| COMPILEDEP |
--------------

 error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 13.2.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.3 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.23.12 OK -
 hpmudext IO-Extension REQUIRED - 3.23.12 OK -

----------------------
| Scan Configuration |
----------------------

'/etc/sane.d/dll.d/hpaio' not found.
 hpaio HPLIP-SANE-Backend REQUIRED - 3.23.12 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.23.12 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/HP_Color_LaserJet_CM1312nfi_MFP?serial=00CND8957NFB' is a Hewlett-Packard HP_Color_LaserJet_CM1312nfi_MFP all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ---------------------------------------------------- -------------------------------
  hp:/usb/HP_Color_LaserJet_CM1312nfi_MFP?serial=00CND HP Color LaserJet CM1312nfi MFP
  8957NFB

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-Color-LaserJet-CM1312nfi-MFP
-------------------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_CM1312nfi_MFP?serial=00CND8957NFB
PPD: /etc/cups/ppd/HP-Color-LaserJet-CM1312nfi-MFP.ppd
warning: Failed to read /etc/cups/ppd/HP-Color-LaserJet-CM1312nfi-MFP.ppd ppd file
PPD Description:
Printer status: Drucker HP-Color-LaserJet-CM1312nfi-MFP ist im Leerlauf. Aktiviert seit Mi 14 Aug 2024 17:40:51 CEST
error: Required plug-in status: Not installed
Communication status: Good

HP-Color-LaserJet-CM1312nfi-MFP-Fax-2
-------------------------------------
Type: Fax
Device URI: hpfax:/usb/HP_Color_LaserJet_CM1312nfi_MFP?serial=00CND8957NFB
PPD: /etc/cups/ppd/HP-Color-LaserJet-CM1312nfi-MFP-Fax-2.ppd
warning: Failed to read /etc/cups/ppd/HP-Color-LaserJet-CM1312nfi-MFP-Fax-2.ppd ppd file
PPD Description:
Printer status: Drucker HP-Color-LaserJet-CM1312nfi-MFP-Fax-2 ist im Leerlauf. Aktiviert seit Mi 14 Aug 2024 17:37:30 CEST
error: Required plug-in status: Not installed
Communication status: Good

--------------
| PERMISSION |
--------------

USB HP-Color-LaserJet-CM1312nfi-MFP Required - - OK Node:'/dev/bus/usb/002/004' Perm:' root lp rw- rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing/incompatible
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libjpeg-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libusb-0.1-4' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libavahi-client-dev' package is missing/incompatible
error: 'libavahi-core-dev' package is missing/incompatible
error: 'libavahi-common-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp-mibs-downloader' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'python3-dev' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'libtool-bin' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'python3-notify2' package is missing/incompatible
error: 'python3-reportlab' package is missing/incompatible

Plug-in Status
--------------
error: Plug-ins need to be installed

Total Errors: 18
Total Warnings: 0

Done.

It shows some dependency problems.

For some of the missing dependencies I tried e.g.

sudo apt install cups-devel
sudo apt install cups-image
sudo apt install libusb
sudo apt install sane-devel
sudo apt install libavahi-dev

but for each of them I got an error message like this for the first one

Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
E: Unable to locate package cups-devel

with each of the names in the fourth line for such a command. What else can I do to care for the missing dependencies?

I also found something, that HPLIP is incompatible with Xubuntu 24.04. But there was a slightly older version (3.21.12) already in the freshly installed operating system instead of version 3.23.12which came with

sudo apt-get install hplip

and with

sudo apt-get install hplip-gui

Also I tried

simple-scan hpaio:/usb/HP_COLOR_Laserjet_CM1312nfi_MFP?serial=00CND8957NFB

with the device specification from the error message (see above). In the first step simple-scan finds the scanner and displays

"Ready to Scan"

But when I click on the button "Scan", it shows

"Filed to Scan"

The terminal, from which I started simple-scan shows:

(simple-scan:8025): Gtk-WARNING **: 19:47:09.590: Calling org.xfce.Session.Manager.Inhibit failed: GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: No such method “Inhibit”

How to proceed?

Question information

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Status:
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For:
HPLIP Edit question
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Solved by:
Adalbert Hanßen
Solved:
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Last reply:
Revision history for this message
Adalbert Hanßen (melolontha) said (last edit ):
#1

Albeit the hplip packaged with the iso installation media of Xubuntu 24.04 LTS (2024-04-25) might not be complete, I could still install a HP Color Laserjet CM1312nfi MFP with both, the printer and the scanner part.

The printer has to be powered up during installation and in my case it was connected with the USB cable.

The problem is that you are not told clearly enough that you have to call the tool hp-setup (e.g. from a command line). It is a GUI program and it asks, whether the printer is connected by USB, Network or wireless 802.11 connection, then it lets you identify the device to be installed (if more than one is available), then it offers a Diriver-Plugin installation (with variants, I took the first one offered).

After the Diriver-Plugin installation it continues with a Setup Device dialog. This one was already filled out completely, probably because the device had been used before with another computer and the setup (Printer Setup and Fax Setup) had been filled out there before. I clicked on Add Printer there.

Apparently hp-setup analyzes inconsistencies in the installed programs and downloads and installs the missing parts. Only after step I was able to use the scanner part of the device. The printer part worked strait ahead. Before the crucial hp-install step, I also always got dependency problems.

Revision history for this message
Adalbert Hanßen (melolontha) said :
#2