Upgrade to Kubuntu 24.04, printer does not function anymore
After upgrading to Kubuntu 24.04, it has become impossible to print anything on my printer, which has worked for at least 5 years.
Printer: HP Color Laser Jet Pro MFP M281fdw
Any printing trial ends up doing nothing. If I try to print a test page from 'printer system setting', it just says 'The printer is unreachabe at this time.'.
If try to enter the printer setting from the 'printer system setting' (Maintenance | Configure | Open the print queue), it just does nothing. It does not let me in the printer settings.
'hp-check -t' says that 'libcups2', 'libusb-1.0.0-dev', and 'libusb-0.1-4' packages are missing/
I am noob desperately needing guidance. Should you be so kind to help me, please user a language for dummies.
Thank you very much in advance.
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HP Linux Imaging and Printing System (ver. 3.23.12)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully
compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed
to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: ubuntu-24.04 version is not supported. Using ubuntu-23.04 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 6.8.0-41-generic #41-Ubuntu SMP PREEMPT_DYNAMIC Fri Aug 2 20:41:06 UTC 2024 GNU/Linux
Host: jitsi.yourdomain
Proc: 6.8.0-41-generic #41-Ubuntu SMP PREEMPT_DYNAMIC Fri Aug 2 20:41:06 UTC 2024 GNU/Linux
Distribution: ubuntu 24.04
Bitness: 64 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.23.12
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 24.04 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.23.12
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=no
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
apparmor=
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/
[plugin]
installed = 1
eula = 1
version = 3.20.3
Current contents of '~/.hplip/
[commands]
scan =
[fax]
email_address =
voice_phone =
[last_used]
device_uri = hpfax:/
printer_name = HP_ColorLaserJe
working_dir = .
[polling]
device_list =
enable = false
interval = 5
[refresh]
enable = true
rate = 30
type = 1
[settings]
systray_messages = 0
systray_visible = 0
[upgrade]
last_upgraded_time = 1599567540
notify_upgrade = true
pending_
[installation]
date_time = 09/02/24 17:26:08
version = 3.23.12
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 10.02.1 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.2.1 OK -
dbus DBus - Message bus system REQUIRED - 1.14.10 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - - OK -
network network -wget OPTIONAL - 1.21.4 OK -
avahi-utils avahi-utils OPTIONAL - 0.8 OK -
-------
| General Dependencies |
-------
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - OK -
cups-image CUPS image - CUPS image development files REQUIRED - - OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.39' OK -
error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
sane SANE - Scanning library REQUIRED - - OK -
sane-devel SANE - Scanning library development files REQUIRED - - OK -
libavahi-dev libavahi-dev REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.9.4 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 3.0.13 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.12.3 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.3.2 OK -
python3-xml Python XML libraries REQUIRED - 2.6.1 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.12.3 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 10.2.0 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 4.1.0 OK -
--------------
| COMPILEDEP |
--------------
libtool libtool - Library building support services REQUIRED - 2.4.7 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 13.2.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.3 OK -
-------
| Python Extentions |
-------
cupsext CUPS-Extension REQUIRED - 3.23.12 OK -
hpmudext IO-Extension REQUIRED - 3.23.12 OK -
-------
| Scan Configuration |
-------
'/etc/sane.
hpaio HPLIP-SANE-Backend REQUIRED - 3.23.12 OK 'hpaio found in /etc/sane.
scanext Scan-SANE-Extension REQUIRED - 3.23.12 OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
device `escl:https:/
device `hpaio:
device `hpaio:
device `airscan:e0:HP Color LaserJet MFP M281fdw (493E6C)' is a eSCL HP Color LaserJet MFP M281fdw (493E6C) ip=169.254.176.120, fe80::aee2:
-------
| DISCOVERED USB DEVICES |
-------
No devices found.
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
Type: Unknown
Device URI: dnssd:/
Type: Unknown
Device URI: dnssd:/
Type: Printer
Device URI: hp:/net/
warning: plug-in status: Version mismatch
error: Unable to communicate with device (code=12): hp:/net/
error: unable to open channel
error: Communication status: Failed
Type: Fax
Device URI: hpfax:/
warning: plug-in status: Version mismatch
error: Unable to communicate with device (code=12): hpfax:/
error: unable to open channel
error: Communication status: Failed
--------------
| PERMISSION |
--------------
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-------
error: 'libcups2' package is missing/
error: 'libusb-1.0.0-dev' package is missing/
error: 'libusb-0.1-4' package is missing/
Missing Optional Dependencies
-------
None
Plug-in Status
--------------
error: Plug-ins need to be installed
Total Errors: 6
Total Warnings: 2
Done.
Question information
- Language:
- English Edit question
- Status:
- Answered
- For:
- HPLIP Edit question
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