HPlip 3.24.4 does not scan. Cannot download plug-in for incorrect password

Asked by Aslam Ahmed

I downloaded the hplip 3.24.4 for Linux Mint so that I could solve the printing issues with HPDeskjet 2700e. The printing works correctly. However when I tried to scan using XSane it asked me to download the plug-in. I tried several times with the available passwords I have, including the root/superuser (sudo) but to no avail.

Can you please help out. I am a novice with LM.

Thank you

Question information

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Status:
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For:
HPLIP Edit question
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Solved by:
Manfred Hampl
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Revision history for this message
Manfred Hampl (m-hampl) said :
#1

Try the following:

Open the web page https://developers.hp.com/hp-linux-imaging-and-printing/plugins
scroll down to the end, do a right click on hplip-3.24.4-plugin.run and on the po-up that appears select "save target as..." (or "save link as ...", exact wording depends on the web browser that you use) and save it to your Downloads folder.

Open a terminal window (e.g. by simultaneously pressing ctrl-alt-t) and enter the following commands:
cd Downloads
sudo ./hplip-3.24.4-plugin.run

You will be asked to enter your password. Please note that you will not get any feedback when typing it (no echo, not even '*' placeholders).

Revision history for this message
Aslam Ahmed (aabun) said :
#2

Hi Manfred. Below is what I got from the terminal. Please advise.

aslam@aslam-HP-Compaq-Elite-8300-USDT:~/Downloads$ sudo
./hplip-3.24.4-plugin.run
[sudo] password for aslam:
sudo: ./hplip-3.24.4-plugin.run: command not found

On Wed, Sep 11, 2024 at 8:35 AM Manfred Hampl <
<email address hidden>> wrote:

> Your question #818697 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/818697
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> Try the following:
>
> Open the web page
> https://developers.hp.com/hp-linux-imaging-and-printing/plugins
> scroll down to the end, do a right click on hplip-3.24.4-plugin.run and on
> the po-up that appears select "save target as..." (or "save link as ...",
> exact wording depends on the web browser that you use) and save it to your
> Downloads folder.
>
> Open a terminal window (e.g. by simultaneously pressing ctrl-alt-t) and
> enter the following commands:
> cd Downloads
> sudo ./hplip-3.24.4-plugin.run
>
> You will be asked to enter your password. Please note that you will not
> get any feedback when typing it (no echo, not even '*' placeholders).
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/818697/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/818697
>
> You received this question notification because you asked the question.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#3

It seems that you did not save the file in the Downloads directory, but somewhere else.

Wherever you put the file, you must change directory to that directory before issuing the sudo ... command.

Revision history for this message
Aslam Ahmed (aabun) said :
#4

Tried again as you instructed. No luck. Please see below:

aslam@aslam-HP-Compaq-Elite-8300-USDT:~$ ls
 Desktop Downloads Pictures 'Service de retours.pdf' Videos
 Documents Music Public Templates Warpinator
aslam@aslam-HP-Compaq-Elite-8300-USDT:~$ cd Downloads
aslam@aslam-HP-Compaq-Elite-8300-USDT:~/Downloads$ sudo
./hplip-3.24.4-plugin.run
[sudo] password for aslam:
sudo: ./hplip-3.24.4-plugin.run: command not found
aslam@aslam-HP-Compaq-Elite-8300-USDT:~/Downloads$

On Wed, Sep 11, 2024 at 12:30 PM Manfred Hampl <
<email address hidden>> wrote:

> Your question #818697 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/818697
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> It seems that you did not save the file in the Downloads directory, but
> somewhere else.
>
> Wherever you put the file, you must change directory to that directory
> before issuing the sudo ... command.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/818697/+confirm?answer_id=2
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/818697
>
> You received this question notification because you asked the question.
>

Revision history for this message
Best Manfred Hampl (m-hampl) said :
#5

Re-start from the beginning:

Open the web page https://developers.hp.com/hp-linux-imaging-and-printing/plugins
scroll down to the end, do a right click on hplip-3.24.4-plugin.run and on the pop-up that appears select "save target as..." (or "save link as ...", exact wording depends on the web browser that you use) and save it to your Downloads folder.

Carefully select the correct link on that page (hplip-3.24.4-plugin.run and not hplip-3.24.4-plugin.run.asc)
Carefully select the directory where to store the file.

Revision history for this message
Aslam Ahmed (aabun) said :
#6

Thank you for your help, Manfred. The problem is resolved. The solution did however require to work in chmod +x mode. I obtained that information from Chatgpt.