What to do if Money Is Taken But No Download?

Asked by Ellwyn C.

I brought a Album today, in the UK store MP3 format, money taken via PayPal, as it was going through checkout it suddenly took me to a 7Digital own page saying Error (I wish I took a screenshot of it :( )

But then I received a PayPal invoice in my email inbox, but no receipt from 7Digital and no Download happening.

So What to do if Money Is Taken But No Download?

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Answered
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Ubuntu One for Rhythmbox Edit question
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Stuart Langridge (sil) said :
#1

We are currently trying to diagnose a server issue which is causing this problem. Once it's resolved the album that you purchased will become available for download. Sorry about this, and thanks for your patience.

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