p54pci 0000:03:00.0: Cannot find firmware (isl3886pci) -> UNCLAIMED Wireless Network controller [0280]: Intersil Corporation ISL3890 [Prism GT/Prism Duette]/ISL3886 [Prism Javelin/Prism Xbow] [1260:3890] (rev 01) - driver not enabled because firmware for wireless could not be found - using Compaq Evo Notebook N160 and Ubuntu 10.04 LTS

Asked by julian

i cannot use my wireless card after upgrading from 9.10 to 10.04. netgear wg511 pls help. thank you very much

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Mark Rijckenberg (markrijckenberg) said :
#1

Hi,

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable).

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1: Open Terminal from "Applications->Accessories->Terminal"

Step 2: Please copy-paste the following command from the https://answers.launchpad.net/ubuntu website in Firefox into the Linux Terminal. Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command. The command STARTS with the word sudo and ENDS with the word restart. So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo lshw -C network; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | grep ound; dmesg | grep irmware ; dmesg | grep eth; dmesg | grep ath; dmesg | grep b43; dmesg | grep wl; dmesg | grep witch; iwconfig; grep b43 /etc/modprobe.d/*; grep wl /etc/modprobe.d/*; hwinfo --netcard ; sudo /etc/init.d/networking restart

Step 3: Please post results (copy/paste terminal output) on this thread. The troubleshooters here need to see the full Terminal output from running the above command.

Regards,

Mark

Revision history for this message
julian (sbjulian63) said :
#2

thank you for your help mark rijckenberg
the following was copied from terminal

*-network
       description: Ethernet interface
       product: 82801CAM (ICH3) PRO/100 VE (LOM) Ethernet Controller
       vendor: Intel Corporation
       physical id: 8
       bus info: pci@0000:02:08.0
       logical name: eth0
       version: 41
       serial: 00:02:a5:9a:3c:35
       size: 100MB/s
       capacity: 100MB/s
       width: 32 bits
       clock: 33MHz
       capabilities: pm bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=e100 driverversion=3.5.24-k2-NAPI duplex=full firmware=N/A ip=192.168.1.100 latency=66 link=yes maxlatency=56 mingnt=8 multicast=yes port=MII speed=100MB/s
       resources: irq:9 memory:d0200000-d0200fff ioport:3000(size=64)
  *-network UNCLAIMED
       description: Network controller
       product: ISL3890 [Prism GT/Prism Duette]/ISL3886 [Prism Javelin/Prism Xbow]
       vendor: Intersil Corporation
       physical id: 1
       bus info: pci@0000:03:00.0
       version: 01
       width: 32 bits
       clock: 33MHz
       capabilities: pm cap_list
       configuration: latency=64 maxlatency=28 mingnt=10
       resources: memory:20000000-20001fff
lo Interface doesn't support scanning.

eth0 Interface doesn't support scanning.

auto lo
iface lo inet loopback

DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=10.04
DISTRIB_CODENAME=lucid
DISTRIB_DESCRIPTION="Ubuntu 10.04 LTS"
00:00.0 Host bridge [0600]: Intel Corporation 82830 830 Chipset Host Bridge [8086:3575] (rev 02)
00:01.0 PCI bridge [0604]: Intel Corporation 82830 830 Chipset AGP Bridge [8086:3576] (rev 02)
00:1d.0 USB Controller [0c03]: Intel Corporation 82801CA/CAM USB Controller #1 [8086:2482] (rev 01)
00:1d.1 USB Controller [0c03]: Intel Corporation 82801CA/CAM USB Controller #2 [8086:2484] (rev 01)
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 Mobile PCI Bridge [8086:2448] (rev 41)
00:1f.0 ISA bridge [0601]: Intel Corporation 82801CAM ISA Bridge (LPC) [8086:248c] (rev 01)
00:1f.1 IDE interface [0101]: Intel Corporation 82801CAM IDE U100 Controller [8086:248a] (rev 01)
00:1f.3 SMBus [0c05]: Intel Corporation 82801CA/CAM SMBus Controller [8086:2483] (rev 01)
00:1f.5 Multimedia audio controller [0401]: Intel Corporation 82801CA/CAM AC'97 Audio Controller [8086:2485] (rev 01)
01:00.0 VGA compatible controller [0300]: ATI Technologies Inc Radeon Mobility M6 LY [1002:4c59]
02:04.0 Communication controller [0780]: Conexant Systems, Inc. HSF 56k HSFi Modem [14f1:2f00] (rev 01)
02:05.0 FireWire (IEEE 1394) [0c00]: Texas Instruments TSB43AB22/A IEEE-1394a-2000 Controller (PHY/Link) [104c:8023]
02:06.0 CardBus bridge [0607]: Texas Instruments PCI1410 PC card Cardbus Controller [104c:ac50] (rev 01)
02:08.0 Ethernet controller [0200]: Intel Corporation 82801CAM (ICH3) PRO/100 VE (LOM) Ethernet Controller [8086:1031] (rev 41)
03:00.0 Network controller [0280]: Intersil Corporation ISL3890 [Prism GT/Prism Duette]/ISL3886 [Prism Javelin/Prism Xbow] [1260:3890] (rev 01)
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
H/W path Device Class Description
=========================================================
                               system EVO N160
/0 bus 0726h
/0/0 memory 103KiB BIOS
/0/4 processor Intel(R) Pentium(R) III Mobile CPU
/0/4/8 memory 32KiB L1 cache
/0/4/9 memory 512KiB L2 cache
/0/d memory 384MiB System Memory
/0/d/0 memory 256MiB DIMM DRAM Synchronous
/0/d/1 memory 128MiB DIMM DRAM Synchronous
/0/100 bridge 82830 830 Chipset Host Bridge
/0/100/1 bridge 82830 830 Chipset AGP Bridge
/0/100/1/0 display Radeon Mobility M6 LY
/0/100/1d bus 82801CA/CAM USB Controller #1
/0/100/1d.1 bus 82801CA/CAM USB Controller #2
/0/100/1e bridge 82801 Mobile PCI Bridge
/0/100/1e/4 communication HSF 56k HSFi Modem
/0/100/1e/5 bus TSB43AB22/A IEEE-1394a-2000 Contro
/0/100/1e/6 bridge PCI1410 PC card Cardbus Controller
/0/100/1e/6/0 generic -
/0/100/1e/8 eth0 network 82801CAM (ICH3) PRO/100 VE (LOM) E
/0/100/1f bridge 82801CAM ISA Bridge (LPC)
/0/100/1f.1 scsi0 storage 82801CAM IDE U100 Controller
/0/100/1f.1/0 /dev/sda disk 20GB IC25N020ATDA04-0
/0/100/1f.1/0/1 /dev/sda1 volume 17GiB EXT3 volume
/0/100/1f.1/0/2 /dev/sda2 volume 839MiB Extended partition
/0/100/1f.1/0/2/5 /dev/sda5 volume 839MiB Linux swap / Solaris partit
/0/100/1f.1/1 /dev/cdrom disk DVD-ROM DRN8080B
/0/100/1f.3 bus 82801CA/CAM SMBus Controller
/0/100/1f.5 multimedia 82801CA/CAM AC'97 Audio Controller
/0/1 network ISL3890 [Prism GT/Prism Duette]/IS
Linux marlo-laptop 2.6.32-22-generic #33-Ubuntu SMP Wed Apr 28 13:27:30 UTC 2010 i686 GNU/Linux
[ 0.000000] Phoenix BIOS detected: BIOS may corrupt low RAM, working around it.
[ 0.094098] ACPI: No dock devices found.
[ 0.115595] pnp: PnP ACPI: found 11 devices
[ 0.686777] hub 1-0:1.0: USB hub found
[ 0.687325] hub 2-0:1.0: USB hub found
[ 0.700664] device-mapper: multipath round-robin: version 1.0.0 loaded
[ 0.709208] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 1.300056] isapnp: No Plug & Play device found
[ 5.008094] floppy0: no floppy controllers found
[ 30.627698] yenta_cardbus 0000:02:06.0: CardBus bridge found [0e11:b103]
[ 33.248167] floppy0: no floppy controllers found
[ 33.603817] apm: BIOS not found.
[ 34.853904] vboxdrv: Found 1 processor cores.
[ 0.510703] pci 0000:02:08.0: Firmware left e100 interrupts enabled; disabling
[ 31.154055] platform radeon_cp.0: firmware: requesting radeon/R100_cp.bin
[ 33.154543] p54pci 0000:03:00.0: firmware: requesting isl3886pci
[ 33.167722] p54pci 0000:03:00.0: Cannot find firmware (isl3886pci)
[ 33.167821] p54pci 0000:03:00.0: firmware: requesting isl3886
[ 2.064259] e100: eth0: e100_probe: addr 0xd0200000, irq 9, MAC addr 00:02:a5:9a:3c:35
[ 33.818568] ADDRCONF(NETDEV_UP): eth0: link is not ready
[ 99.816241] e100: eth0 NIC Link is Up 100 Mbps Full Duplex
[ 99.816495] ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
[ 110.608057] eth0: no IPv6 routers present
[ 0.700654] device-mapper: multipath: version 1.1.0 loaded
[ 0.700664] device-mapper: multipath round-robin: version 1.0.0 loaded
[ 0.021261] SMP alternatives: switching to UP code
[ 0.103873] Switching to clocksource tsc
[ 0.573707] input: Lid Switch as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input0
[ 0.573790] ACPI: Lid Switch [LID]
[ 0.580226] Switching to clocksource acpi_pm
[ 33.057813] Console: switching to colour frame buffer device 128x48
lo no wireless extensions.

eth0 no wireless extensions.

/etc/modprobe.d/blacklist.conf:# replaced by b43 and ssb.
/etc/modprobe.d/blacklist-watchdog.conf:blacklist twl4030_wdt
The program 'hwinfo' is currently not installed. You can install it by typing:
sudo apt-get install hwinfo
 * Reconfiguring network interfaces... Ignoring unknown interface eth0=eth0.

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#3

Please see the solution from Chase Douglas at this location:

https://bugs.launchpad.net/ubuntu/+source/linux-firmware/+bug/515424

Run the following commands:

sudo aptitude update

sudo aptitude install linux-firmware-nonfree

Then reboot and retest wireless.

Revision history for this message
Tom (ttwaro) said :
#4

I, too, had the problem with Ubuntu 10.04 not seeing my Netgear wg511
after a clean install. The Ubuntu 9.10 Live CD saw it so I assumed that
10.04 would also see it out-of-the-box.

However, I can confirm that install linux-firmware-nonfree and rebooting
DID fix my wireless issue. I'm now a happy camper using this ancient
Sony VAIO FX150 laptop.

On 06/04/2010 07:20 AM, Mark Rijckenberg wrote:
> Question #112214 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/112214
>
> Status: Open => Answered
>
> Mark Rijckenberg proposed the following answer:
> Please see the solution from Chase Douglas at this location:
>
> https://bugs.launchpad.net/ubuntu/+source/linux-firmware/+bug/515424
>
> Run the following commands:
>
> sudo aptitude update
>
> sudo aptitude install linux-firmware-nonfree
>
> Then reboot and retest wireless.
>

Revision history for this message
julian (sbjulian63) said :
#5

thank you very much mark rijckenberg and tom, now i can use my wg511.