Ubuntu

sound card not loading and not seen in sound preferences

Asked by unixchaos

First of all thanks in advance. im not sure what happened but i have no sound all of a sudden. in sound preferences under hardware it is just blank. of you go to output it shows Jack Sink

any ways my outputs for lspci:
00:00.0 Host bridge: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub (rev 07)
00:01.0 PCI bridge: Intel Corporation Mobile 4 Series Chipset PCI Express Graphics Port (rev 07)
00:1a.0 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 (rev 03)
00:1a.1 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 (rev 03)
00:1a.2 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 (rev 03)
00:1a.7 USB controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 (rev 03)
00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 (rev 03)
00:1c.2 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 3 (rev 03)
00:1c.3 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 4 (rev 03)
00:1c.5 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 6 (rev 03)
00:1d.0 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 (rev 03)
00:1d.1 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 (rev 03)
00:1d.2 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 (rev 03)
00:1d.7 USB controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 (rev 03)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev 93)
00:1f.0 ISA bridge: Intel Corporation ICH9M LPC Interface Controller (rev 03)
00:1f.2 SATA controller: Intel Corporation 82801IBM/IEM (ICH9M/ICH9M-E) 4 port SATA Controller [AHCI mode] (rev 03)
00:1f.3 SMBus: Intel Corporation 82801I (ICH9 Family) SMBus Controller (rev 03)
01:00.0 VGA compatible controller: NVIDIA Corporation G98 [GeForce 9300M GS] (rev a1)
06:00.0 System peripheral: JMicron Technology Corp. SD/MMC Host Controller
06:00.2 SD Host controller: JMicron Technology Corp. Standard SD Host Controller
06:00.3 System peripheral: JMicron Technology Corp. MS Host Controller
06:00.4 System peripheral: JMicron Technology Corp. xD Host Controller
07:00.0 Network controller: Atheros Communications Inc. AR928X Wireless Network Adapter (PCI-Express) (rev 01)
09:00.0 Ethernet controller: Broadcom Corporation NetXtreme BCM5764M Gigabit Ethernet PCIe (rev 10)

and for inxi -F:
System: Host: chaoslaptop Kernel: 3.5.0-23-generic x86_64 (64 bit) Desktop: N/A Distro: Linux Mint 14 Nadia
Machine: System: Acer product: Aspire 7730ZG
           Mobo: Acer model: Mammoth Bios: Acer version: v0.3611 date: 10/17/2008
CPU: Dual core Pentium CPU T4200 (-MCP-) cache: 1024 KB flags: (lm nx sse sse2 sse3 ssse3)
           Clock Speeds: 1: 1200.00 MHz 2: 2000.00 MHz
Graphics: Card: NVIDIA G98 [GeForce 9300M GS] X.Org: 1.13.0 driver: nvidia Resolution: 1440x900@60.0hz
           GLX Renderer: GeForce 9300M GS/PCIe/SSE2 GLX Version: 3.3.0 NVIDIA 304.64
Audio: Card: Intel 82801I (ICH9 Family) HD Audio Controller driver: snd_hda_intel Sound: ALSA ver: 1.0.25
Network: Card-1: Atheros AR928X Wireless Network Adapter (PCI-Express) driver: ath9k
           IF: wlan1 state: up mac: 00:24:2b:bc:ef:88
           Card-2: Broadcom NetXtreme BCM5764M Gigabit Ethernet PCIe driver: tg3
           IF: eth1 state: down mac: 00:23:8b:8b:46:6e
Drives: HDD Total Size: 820.2GB (65.5% used) 1: id: /dev/sda model: SAMSUNG_HM500JI size: 500.1GB
           2: id: /dev/sdb model: TOSHIBA_MK3252GS size: 320.1GB
Partition: ID: / size: 125G used: 19G (16%) fs: ext4 ID: /home size: 331G used: 218G (66%) fs: reiserfs
           ID: /boot size: 240M used: 187M (83%) fs: ext2 ID: swap-1 size: 8.41GB used: 0.00GB (0%) fs: swap
           ID: swap-2 size: 1.04GB used: 0.00GB (0%) fs: swap ID: swap-3 size: 1.04GB used: 0.00GB (0%) fs: swap
RAID: No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors: System Temperatures: cpu: 50.0C mobo: N/A gpu: 56C
           Fan Speeds (in rpm): cpu: N/A
Info: Processes: 213 Uptime: 20 min Memory: 1643.8/3950.0MB Client: Shell inxi: 1.8.4

as for my asla file
     /etc/modprobe.d/alsa-base.conf: (i used pastebin so i dont flood the screen)
              http://pastebin.com/E8m94beD

what i have tried:
     echo "options snd-hda-intel probe_mask=1" | sudo tee -a /etc/modprobe.d/alsa-base.conf > /dev/null
     sudo modprobe snd-hda-intel probe_mask=1

i also tried to reload alsa :
     sudo alsa force-reload

i also tried:
     sudo aptitude --purge reinstall linux-sound-base alsa-base alsa-utils linux-image-`uname -r` linux-ubuntu-modules-`uname -r` libasound2

and still nothing

so any help would be greatly appreciated

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Daniel Letzeisen (dtl131) said : 		#1

Try:
rm -r ~/.pulse*; pulseaudio -k

Revision history for this message
unixchaos (jza873) said : 		#2

jza873@chaoslaptop:~$ rm -r ~/.pulse*;pulseaudio -k
E: [pulseaudio] main.c: Failed to kill daemon: No such process

i keep pulse off by default too many issues and i like alsa much better.
sound preferences now says "Waiting for sound system to respond"

after that i tried to unload and reload alsa. output is:
jza873@chaoslaptop:~$ sudo alsa force-reload
Unloading ALSA sound driver modules: snd-hda-codec-realtek snd-hda-codec snd-hwdep snd-pcm snd-page-alloc snd-seq-dummy snd-hrtimer snd-seq snd-timer snd-seq-device (failed: modules still loaded: snd-seq-dummy snd-hrtimer snd-seq snd-timer snd-seq-device).
Loading ALSA sound driver modules: snd-hda-codec-realtek snd-hda-codec snd-hwdep snd-pcm snd-page-alloc snd-seq-dummy snd-hrtimer snd-seq snd-timer snd-seq-device.
jza873@chaoslaptop:~$

Revision history for this message
Daniel Letzeisen (dtl131) said : 		#3

If you don't run pulse, then the "Waiting for sound system to respond" is par for the course. Please give ALSA info: https://wiki.ubuntu.com/Audio/AlsaInfo

Revision history for this message
unixchaos (jza873) said : 		#4

http://www.alsa-project.org/db/?f=9bebefbdb6df703b4ce6eb9572c187b7424acb15

pretty cool did not know about this

Revision history for this message
Daniel Letzeisen (dtl131) said : 		#5

That's some weird output. It says pulseaudio is running and you have no ALSA lib :\

!!ALSA Version
!!------------

Driver version: 1.0.25
Library version:
Utilities version: 1.0.25

Maybe reinstall libasound2 package?

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#6

!!################################
!!ALSA Information Script v 0.4.61
!!################################

!!Script ran on: Wed Feb 13 06:16:20 UTC 2013

!!Linux Distribution
!!------------------

Linux Mint 14 Nadia \n \l DISTRIB_ID=LinuxMint DISTRIB_DESCRIPTION="Linux Mint 14 Nadia" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu quantal (12.10)"

!!DMI Information
!!---------------

Manufacturer: Acer, inc.
Product Name: Aspire 7730ZG
Product Version: Not Applicable
Firmware Version: v0.3611

!!Kernel Information
!!------------------

Kernel release: 3.5.0-23-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version: 1.0.25
Library version:
Utilities version: 1.0.25

!!Loaded ALSA modules
!!-------------------

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

Jack:
      Installed - Yes (/usr/bin/jackd)
      Running - No

!!Soundcards recognised by ALSA
!!-----------------------------

--- no soundcards ---

!!PCI Soundcards installed in the system
!!--------------------------------------

00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 03)

!!Advanced information - PCI Vendor/Device/Subsystem ID's
!!-------------------------------------------------------

00:1b.0 0403: 8086:293e (rev 03)
 Subsystem: 1025:0142

!!Modprobe options (Sound related)
!!--------------------------------

snd-atiixp-modem: index=-2
snd-intel8x0m: index=-2
snd-via82xx-modem: index=-2
snd-usb-audio: index=-2
snd-usb-caiaq: index=-2
snd-usb-ua101: index=-2
snd-usb-us122l: index=-2
snd-usb-usx2y: index=-2
snd-cmipci: mpu_port=0x330 fm_port=0x388
snd-pcsp: index=-2
snd-usb-audio: index=-2
snd-hda-intel: model=3stack-dig
snd-hda-intel: enable_msi=1
snd-hda-intel: single_cmd=1
snd-hda-intel: probe_mask=1
snd-hda-intel: probe_mask=1

!!Loaded sound module options
!!---------------------------

!!ALSA Device nodes
!!-----------------

crw-rw---T 1 root audio 116, 1 Feb 13 00:15 /dev/snd/seq
crw-rw---T 1 root audio 116, 33 Feb 13 00:15 /dev/snd/timer

!!Aplay/Arecord output
!!--------------------

APLAY

aplay: device_list:252: no soundcards found...

ARECORD

arecord: device_list:252: no soundcards found...

!!Amixer output
!!-------------

!!Alsactl output
!!--------------

--startcollapse--
--endcollapse--

!!All Loaded Modules
!!------------------

Module
snd_hda_codec_realtek
snd_hda_codec
snd_hwdep
snd_pcm
snd_page_alloc
snd_seq_dummy
snd_hrtimer
pci_stub
vboxpci
vboxnetadp
vboxnetflt
vboxdrv
zram
rfcomm
parport_pc
ppdev
bnep
bluetooth
binfmt_misc
ext2
coretemp
joydev
mxm_wmi
acer_wmi
reiserfs
sparse_keymap
arc4
microcode
uvcvideo
videobuf2_core
videodev
videobuf2_vmalloc
videobuf2_memops
ath9k
psmouse
mac80211
ath9k_common
ath9k_hw
ath
serio_raw
video
wmi
lpc_ich
mac_hid
cfg80211
nvidia
jmb38x_ms
memstick
snd_seq
snd_timer
snd_seq_device
snd
soundcore
lp
parport
tg3
sdhci_pci
sdhci

!!ALSA/HDA dmesg
!!--------------

[ 25.218024] lp: driver loaded but no devices found
[ 25.319591] snd_hda_intel 0000:00:1b.0: irq 46 for MSI/MSI-X
[ 25.350462] nvidia: module license 'NVIDIA' taints kernel.
--
[ 25.452829] NVRM: loading NVIDIA UNIX x86_64 Kernel Module 304.64 Tue Oct 30 10:58:20 PDT 2012
[ 25.501981] input: HDA Intel Line as /devices/pci0000:00/0000:00:1b.0/sound/card1/input5
[ 25.503558] cfg80211: Calling CRDA to update world regulatory domain
[ 25.504091] wmi: Mapper loaded
[ 25.530405] input: HDA Intel Mic as /devices/pci0000:00/0000:00:1b.0/sound/card1/input6
[ 25.530524] input: HDA Intel Front Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card1/input7
[ 25.532754] ACPI Warning: 0x0000000000000460-0x000000000000047f SystemIO conflicts with Region \PMIO 1 (20120320/utaddress-251)
--
[ 36.283657] init: plymouth-stop pre-start process (2742) terminated with status 1
[ 767.310562] snd_hda_intel 0000:00:1b.0: irq 46 for MSI/MSI-X
[ 767.363075] input: HDA Intel Line as /devices/pci0000:00/0000:00:1b.0/sound/card0/input12
[ 767.363180] input: HDA Intel Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input13
[ 767.363257] input: HDA Intel Front Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input14
[ 835.526150] snd_hda_intel 0000:00:1b.0: irq 46 for MSI/MSI-X
[ 835.587745] input: HDA Intel Line as /devices/pci0000:00/0000:00:1b.0/sound/card0/input15
[ 835.588244] input: HDA Intel Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input16
[ 835.596422] input: HDA Intel Front Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input17
[ 852.384773] snd_hda_intel 0000:00:1b.0: irq 46 for MSI/MSI-X
[ 852.453891] input: HDA Intel Line as /devices/pci0000:00/0000:00:1b.0/sound/card0/input18
[ 852.454236] input: HDA Intel Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input19
[ 852.454473] input: HDA Intel Front Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input20

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#7

Linux Mint 14 Nadia \n \l DISTRIB_ID=LinuxMint DISTRIB_DESCRIPTION="Linux Mint 14 Nadia" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu quantal (12.10)"

Mint is not supported in ANY of the Ubuntu support channels. It has it's own forums and it's own IRC channels.

I suggest you post here:
http://forums.linuxmint.com/

Thanks

Revision history for this message
unixchaos (jza873) said : 		#8

ok will do but they suck mint is for the most part IS ubuntu. i been using launchpad for years. and its not the no support why i use it its how people think. ubuntu is not the vista of linux and mint is like using the xp version. so instead of being like not suported and being like no sweat of my back i would appreicate the help cause it kinda is the same thing but it dont matter i was looking for ideas cause i ran out of some.

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#9

Mint may be based on Ubuntu but it's support is not here. Ubuntu is based on Debian, if you ask for Ubuntu support in Debian forums you will be pointed to the Ubuntu dorums and so forth. They are separate distributions with separate support. Mint has different packages installed as well as it's own source of packages bundled in with it which the Ubuntu community cannot support. I suggest you post on the Mint forum where people familiar with your install will be.

Revision history for this message
unixchaos (jza873) said : 		#10

thanks but ill just wipe out the distro and reinstall. way easier then trying to get help on mint. for the most part i can figure most anything out but i was looking here cause i been using launchpad for years and people here know how to think and come up with better ideas. i worked tech support for years and i know all about the no support. its like, "huh i have no idea" but also you could install ubuntu minimal and but it from the ground up and it essentially would have different package install depending on how you configure the system. mint nadia and quantal are fully compatible ubuntu is not compatible with debian. it originally was based off of it but the compatibly is not there that is taken straight from ubuntu. debian isnt maintained like mint or ubuntu. but its cool i been using ubuntu since 6.04. i only switched to mint cause i miss the old gnome and less adds and bloat. but il just wipe it out and change to ubuntu since no one can help me. thanks again i was just trying to get an idea like maybe someone could guide me in a direction something i didnt think of.

what happened was i was installing audio software from a ppa (ubuntu) and caught an alsa update so i backed up y old alsa config file in cause there was a problem which did nothing swapping back to it. but remember mint and ubuntu are brother and sister not like debian which would be ubuntu's great great great grandfather from another country. the work alike. and are fully compatible with each other. if u ever used mint the forums kind of suck. unless you get a dev the userbase is really beginner.

well thanks again.

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#11

https://answers.launchpad.net/ubuntu/+question/221019
https://answers.launchpad.net/ubuntu/+source/nautilus/+question/219627

Note how both are invalid.

You posted in the wrong forum, like I said. You are not using Ubuntu, so you are not supported by the Ubuntu community. You could install minumal then build up, but the packages you use would all be from the official repos, and so is supported fully.

Can you help with this problem?

Provide an answer of your own, or ask unixchaos for more information if necessary.

To post a message you must log in.