Upgrades broke Nero 3.5 - Whom complain?

Asked by John

Ubuntu 8.04 64 bit.
Upgrades , unkown which one, broke Nero trial edition 3.5 Linux.

How I saw, it;s simple , in the beginning all worked perfectly.
Now in the time burning DVD-+RW while the apllication is blanking/erasing disk and should beginning recording, Nero is freezing and diying.

I am interesting whom I need complain (Ubuntu team, Nero team)?

Reinstallation did not help the problem still exists.

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  • by John
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Steven Rose (steveydoteu) said :
#1

First of all, you need to provide us with more information, with regard to affected packages, what was updated, and such. Then if it is indeed a bug you would need to submit a bug report for the affected package within Ubuntu. If one does not already exist.

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John (reinisjohn) said :
#2

I think the questions about which packages were installed point directly to Ubuntu team but me. In my system Ubuntu 64 bit 8.04 LTS updates work automatically - security, recomended, check for update daily, installed automatically.

The problem is the some updates I do not know which, because I am a regiluar user of tool named "computer" to accomplish my taks but programming tasks, broke indeed! a behavior of program Nero, I noticed it after reegular upgrade 4 days ago. So which packages Ubuntu Team prepared 4 vdays ago there are packages broked Nero Linux.

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Steven Rose (steveydoteu) said :
#3

Have you given much thought to reinstalling the nero package?

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John (reinisjohn) said :
#4

Yes I did reinstallation of nero. It did not help at all.
I think these upgrades changed something about permission or hal "things", because if I run "sudo nero" the nero work flawlessly.

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Steven Rose (steveydoteu) said :
#5

How are you installing nero, anyway, as it is not in the repositories.

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John (reinisjohn) said :
#6

I did it simple way. Just downloaded from www.nero.com linux version 3.5 DEB 64 BIT from menu and I have installed accordingly.
The problem exists still , some packages no one use professional software for linux?

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Steven Rose (steveydoteu) said :
#7

Well the fact it is from an external source and not the Ubuntu repositories, it is unsupported by Ubuntu, so if new updated packages have broken it, they would not have taken Nero into account.

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John (reinisjohn) said :
#8

No, I do not accept such explanation, it seems like kids talk each other but we are grown persons.
Nero it's all about 6 or 7 files, mostly binaries. External packages it's more intersting question, what did maintainers in these packages such things that changed behavior of Nero?
I suspect changes about hal and plugdev, maybe tmpfs ....?

Revision history for this message
John (reinisjohn) said :
#9

No, I do not accept such explanation, it seems like kids talk each other but we are grown persons.
Nero it's all about 6 or 7 files, mostly binaries. External packages it's more intersting question, what did maintainers in these packages such things that changed behavior of Nero?
I suspect changes about hal and plugdev, maybe tmpfs ....?

Revision history for this message
Steven Rose (steveydoteu) said :
#10

It is a known fact that only packages in the main ubuntu repositories are supported, so external packages are installed at a users own risk, therefore if they do not work for one reason or another it is not a case of complaining to Ubuntu. That nero package is clearly not compatible with the latest batch of updates. I would suggest contacting the developers.

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