Ubuntu
evolution package

trouble shooting que needed in help

Asked by Gene Olson

I have used Evolution for almost a year, but had never managed to touch the off line icon.
My girlfriend did and then didn't have any idea what she had done, only that her email didn't work.
I started looking all over the menus and faqs for things wrong, but found a nice book on running but no diagnostic tree that could do triage.

PLEASE add one.

Thanks.

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Josh
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Best Josh (theformerprophet) said : 		#1

Just curious, is there an icon in the bottom left hand corner of the screen that looks like two plugs with a red X between them? If so, have you tried clicking on it to turn it back online?

Revision history for this message
Gene Olson (gene-mettleworks) said : 		#2

That was it. I was called to help my partner on her computer. I checked all the account settings, and everything I could think of but the problem was so simple, it almost isn't even mentioned in the documentation.

I think a trouble shooting QA triage tree would be a great addition to the local help file. It would probably catch a lot of silly problems like this one.

Revision history for this message
Josh (theformerprophet) said : 		#3

Glad it's fixed! I don't use Evolution enough to do the triage,
though...great suggestion.

2008/8/9 Gene Olson <email address hidden>

> Question #41708 on evolution in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/evolution/+question/41708
>
> Status: Answered => Solved
>
> Gene Olson confirmed that the question is solved:
> That was it. I was called to help my partner on her computer. I checked
> all the account settings, and everything I could think of but the
> problem was so simple, it almost isn't even mentioned in the
> documentation.
>
> I think a trouble shooting QA triage tree would be a great addition to
> the local help file. It would probably catch a lot of silly problems
> like this one.
>
> --
> You received this question notification because you are a direct
> subscriber of the question.
>