Can't get live online help because Java isn't working!

Thank you for taking the time to report this issue and helping to make Ubuntu better. Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We appreciate the difficulties you are facing, but it would make more sense to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs. For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs .

Please try to install Java

- Please first enable the multiverse repository:

Open System → Administration → Software sources → [ Tab Ubuntu software ]
enable "Software restrictecd by copyright or legal issue ( multiverse )"
Close and confirm the repository reload.

- Then open a Terminal from the menu Applications → Accessories → Terminal and type:

sudo aptitude update
sudo aptitude upgrade
sudo aptitude install sun-java6-jre sun-java6-bin sun-java6-plugin
plase confirm pressing "tab" key and pressing enter the java licence agreement

give your user password when requested, you don't see nothing when you type it, then press enter.

Hope this helps