Can't edit display - 1.4.0 RC1

Asked by imcnoyd

I've recently started evaluating Xibo v1.4.0 RC1. I've set up the server (running on Mac server 10.8.2, yep I'm the 1 guy that does this) and went through the normal initial process of creating a test user/group, creating a test layout with some content, and then setting up a client on a Windows 7 x86 virtual machine and registering it as a display. I can't seem to edit the display in Xibo to license the display. When I click on the edit button the loading wheel pops up but no menu opens to actually edit the display.

Any thoughts on what might be causing this?

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imcnoyd
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Revision history for this message
Alex Harrington (alexharrington) said :
#1

We don't test with Safari at all, although it should work being based on webkit.

Can you try with Chrome or Firefox (or IE from the Windows 7 machine) and see if you can license it that way?

Alex

Revision history for this message
Alex Harrington (alexharrington) said :
#2

Also if you created a new user, I wonder if that user doesn't have permission? Does it work as the xibo_admin user?

Alex

Revision history for this message
imcnoyd (imcnoyd) said :
#3

I don't use Safari for anything other than downloading Firefox or Chrome. I only use the Mac for xibo hosting and it has so far worked just fine for v1.2.2. I tried licensing the display with both the xibo_admin user and a created super admin user Firefox, Chrome and IE. In all cases the loading wheel pops up in the upper left corner of the page but nothing happens. The Xibo server is a clean install on a clean install of Mac 10.8.2. During the install it passed all the normal scripted tests.

Revision history for this message
Dan Garner (dangarner) said :
#4

If you can follow the "Report Fault" process and post a log file for us we can take a look at it.

Revision history for this message
OllyC (ocandy) said :
#5

Hi Alex/Dan,

I'm having the same problem with a clean install of Xibo 1.4.0, I add a new display and am unable to license it by clicking the 'edit' button. All of the other action buttons work fine. Ive tried on 3 PCs using both Chrome and IE9, but nothing happens when I click the button,

Please find below a log file (sorry i'm not sure how to add as an attachment)

PS. loving your work with Xibo

--------------------------------------
Environment Checks
--------------------------------------
<div class="checks"><img src="install/dot_green.gif"> PHP Version 5.2.4 or later<br /><img src="install/dot_green.gif"> Filesystem Permissions<br /><img src="install/dot_green.gif"> Xibo requires a MySQL database. Ensure PHP MySQL client extension is installed<br /><img src="install/dot_green.gif"> JSON Extension<br /><img src="install/dot_green.gif"> SOAP Extension<br /><img src="install/dot_green.gif"> GD Extension<br /><img src="install/dot_green.gif"> Session<br /><img src="install/dot_green.gif"> PCRE<br /><img src="install/dot_green.gif"> Calendar Extension<br /><img src="install/dot_green.gif"> DOM Extension<br /><img src="install/dot_green.gif"> DOM XML Extension<br /><img src="install/dot_green.gif"> Allow PHP to open external URLs<br /><img src="install/dot_green.gif"> DateTimeZone<br /></div>
--------------------------------------
PHP INFO
--------------------------------------
Array
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            [rows_fetched_from_client_normal_buffered] => 5412
            [rows_fetched_from_client_normal_unbuffered] => 0
            [rows_fetched_from_client_ps_buffered] => 0
            [rows_fetched_from_client_ps_unbuffered] => 0
            [rows_fetched_from_client_ps_cursor] => 0
            [rows_skipped_normal] => 6965
            [rows_skipped_ps] => 0
            [copy_on_write_saved] => 4953
            [copy_on_write_performed] => 17439
            [command_buffer_too_small] => 3
            [connect_success] => 310
            [connect_failure] => 0
            [connection_reused] => 0
            [reconnect] => 0
            [pconnect_success] => 0
            [active_connections] => 1
            [active_persistent_connections] => 0
            [explicit_close] => 270
            [implicit_close] => 39
            [disconnect_close] => 0
            [in_middle_of_command_close] => 0
            [explicit_free_result] => 4302
            [implicit_free_result] => 0
            [explicit_stmt_close] => 0
            [implicit_stmt_close] => 0
            [mem_emalloc_count] => 21543
            [mem_emalloc_ammount] => 36174874
            [mem_ecalloc_count] => 26083
            [mem_ecalloc_ammount] => 4086304
            [mem_erealloc_count] => 3886
            [mem_erealloc_ammount] => 659476
            [mem_efree_count] => 30937
            [mem_malloc_count] => 2409
            [mem_malloc_ammount] => 10137260
            [mem_calloc_count] => 349
            [mem_calloc_ammount] => 199456
            [mem_realloc_count] => 78
            [mem_realloc_ammount] => 79872
            [mem_free_count] => 4932
            [proto_text_fetched_null] => 0
            [proto_text_fetched_bit] => 0
            [proto_text_fetched_tinyint] => 711
            [proto_text_fetched_short] => 546
            [proto_text_fetched_int24] => 0
            [proto_text_fetched_int] => 1359
            [proto_text_fetched_bigint] => 4380
            [proto_text_fetched_decimal] => 0
            [proto_text_fetched_float] => 0
            [proto_text_fetched_double] => 0
            [proto_text_fetched_date] => 0
            [proto_text_fetched_year] => 0
            [proto_text_fetched_time] => 0
            [proto_text_fetched_datetime] => 527
            [proto_text_fetched_timestamp] => 0
            [proto_text_fetched_string] => 10206
            [proto_text_fetched_blob] => 309
            [proto_text_fetched_enum] => 0
            [proto_text_fetched_set] => 0
            [proto_text_fetched_geometry] => 0
            [proto_text_fetched_other] => 0
            [proto_binary_fetched_null] => 0
            [proto_binary_fetched_bit] => 0
            [proto_binary_fetched_tinyint] => 0
            [proto_binary_fetched_short] => 0
            [proto_binary_fetched_int24] => 0
            [proto_binary_fetched_int] => 0
            [proto_binary_fetched_bigint] => 0
            [proto_binary_fetched_decimal] => 0
            [proto_binary_fetched_float] => 0
            [proto_binary_fetched_double] => 0
            [proto_binary_fetched_date] => 0
            [proto_binary_fetched_year] => 0
            [proto_binary_fetched_time] => 0
            [proto_binary_fetched_datetime] => 0
            [proto_binary_fetched_timestamp] => 0
            [proto_binary_fetched_string] => 0
            [proto_binary_fetched_blob] => 0
            [proto_binary_fetched_enum] => 0
            [proto_binary_fetched_set] => 0
            [proto_binary_fetched_geometry] => 0
            [proto_binary_fetched_other] => 0
        )

    [odbc] => Array
        (
            [Active Persistent Links] => 0
            [Active Links] => 0
            [ODBC library] => Win32
            [odbc.allow_persistent] => On
            [odbc.check_persistent] => On
            [odbc.default_cursortype] => Static cursor
            [odbc.default_db] => no value
            [odbc.default_pw] => no value
            [odbc.default_user] => no value
            [odbc.defaultbinmode] => return as is
            [odbc.defaultlrl] => return up to 4096 bytes
            [odbc.max_links] => Unlimited
            [odbc.max_persistent] => Unlimited
        )

    [pcre] => Array
        (
            [PCRE (Perl Compatible Regular Expressions) Support] => enabled
            [PCRE Library Version] => 7.9 2009-04-11
            [pcre.backtrack_limit] => 100000
            [pcre.recursion_limit] => 100000
        )

    [PDO] => Array
        (
            [PDO drivers] => mysql, sqlite
        )

    [pdo_mysql] => Array
        (
            [Client API version] => mysqlnd 5.0.5-dev - 081106 - $Revision: 1.3.2.27 $
            [put_hits] => 0
            [put_misses] => 0
            [get_hits] => 0
            [get_misses] => 0
            [size] => 2000
            [free_items] => 2000
            [references] => 2
            [pdo_mysql.cache_size] => 2000
        )

    [pdo_sqlite] => Array
        (
            [SQLite Library] => 3.6.15
        )

    [Phar] => Array
        (
            [Phar EXT version] => 2.0.0-dev
            [Phar API version] => 1.1.1
            [CVS revision] => $Revision: 1.370.2.62 $
            [Phar-based phar archives] => enabled
            [Tar-based phar archives] => enabled
            [ZIP-based phar archives] => enabled
            [gzip compression] => enabled
            [bzip2 compression] => disabled (install pecl/bz2)
            [OpenSSL support] => disabled (install ext/openssl)
            [Phar based on pear/PHP_Archive, original concept by Davey Shafik.Phar fully realized by Gregory Beaver and Marcus Boerger.Portions of tar implementation Copyright (c) 2003-2009 Tim Kientzle.] =>
            [phar.cache_list] => no value
            [phar.readonly] => On
            [phar.require_hash] => On
        )

    [Reflection] => Array
        (
            [Version] => $Revision: 1.164.2.33.2.45.2.58 $
        )

    [session] => Array
        (
            [Session Support] => enabled
            [Registered save handlers] => files user
            [Registered serializer handlers] => php php_binary wddx
            [session.auto_start] => Off
            [session.bug_compat_42] => On
            [session.bug_compat_warn] => On
            [session.cache_expire] => 180
            [session.cache_limiter] => nocache
            [session.cookie_domain] => no value
            [session.cookie_httponly] => Off
            [session.cookie_lifetime] => 0
            [session.cookie_path] => /
            [session.cookie_secure] => Off
            [session.entropy_file] => no value
            [session.entropy_length] => 0
            [session.gc_divisor] => 1000
            [session.gc_maxlifetime] => 1440
            [session.gc_probability] => 1
            [session.hash_bits_per_character] => 5
            [session.hash_function] => 0
            [session.name] => PHPSESSID
            [session.referer_check] => no value
            [session.save_handler] => Array
                (
                    [0] => user
                    [1] => files
                )

            [session.save_path] => c:/xibo/tmp
            [session.serialize_handler] => php
            [session.use_cookies] => On
            [session.use_only_cookies] => On
            [session.use_trans_sid] => 0
        )

    [SimpleXML] => Array
        (
            [Revision] => $Revision: 1.151.2.22.2.35.2.32 $
            [Schema support] => enabled
        )

    [soap] => Array
        (
            [Soap Client] => enabled
            [Soap Server] => enabled
            [soap.wsdl_cache] => 1
            [soap.wsdl_cache_dir] => /tmp
            [soap.wsdl_cache_enabled] => 1
            [soap.wsdl_cache_limit] => 5
            [soap.wsdl_cache_ttl] => 86400
        )

    [SPL] => Array
        (
            [Interfaces] => Countable, OuterIterator, RecursiveIterator, SeekableIterator, SplObserver, SplSubject
            [Classes] => AppendIterator, ArrayIterator, ArrayObject, BadFunctionCallException, BadMethodCallException, CachingIterator, DirectoryIterator, DomainException, EmptyIterator, FilesystemIterator, FilterIterator, GlobIterator, InfiniteIterator, InvalidArgumentException, IteratorIterator, LengthException, LimitIterator, LogicException, MultipleIterator, NoRewindIterator, OutOfBoundsException, OutOfRangeException, OverflowException, ParentIterator, RangeException, RecursiveArrayIterator, RecursiveCachingIterator, RecursiveDirectoryIterator, RecursiveFilterIterator, RecursiveIteratorIterator, RecursiveRegexIterator, RecursiveTreeIterator, RegexIterator, RuntimeException, SplDoublyLinkedList, SplFileInfo, SplFileObject, SplFixedArray, SplHeap, SplMinHeap, SplMaxHeap, SplObjectStorage, SplPriorityQueue, SplQueue, SplStack, SplTempFileObject, UnderflowException, UnexpectedValueException
        )

    [standard] => Array
        (
            [Dynamic Library Support] => enabled
            [Path to sendmail] => c:\xibo\sendmail\sendmail.exe -t
            [assert.active] => 1
            [assert.bail] => 0
            [assert.callback] => no value
            [assert.quiet_eval] => 0
            [assert.warning] => 1
            [auto_detect_line_endings] => 0
            [default_socket_timeout] => 60
            [safe_mode_allowed_env_vars] => PHP_
            [safe_mode_protected_env_vars] => LD_LIBRARY_PATH
            [url_rewriter.tags] => a=href,area=href,frame=src,input=src,form=fakeentry
            [user_agent] => no value
        )

    [tokenizer] => Array
        (
            [Tokenizer Support] => enabled
        )

    [wddx] => Array
        (
            [WDDX Session Serializer] => enabled
        )

    [xml] => Array
        (
            [XML Support] => active
            [XML Namespace Support] => active
            [libxml2 Version] => 2.7.3
        )

    [xmlreader] => Array
        (
            [XMLReader] => enabled
        )

    [xmlwriter] => Array
        (
            [XMLWriter] => enabled
        )

    [zip] => Array
        (
            [Zip] => enabled
            [Extension Version] => $Id: php_zip.c,v 1.1.2.38.2.29 2009/02/24 23:55:14 iliaa Exp $
            [Zip version] => 1.9.1
            [Libzip version] => 0.9.0
        )

    [zlib] => Array
        (
            [ZLib Support] => enabled
            [Stream Wrapper support] => compress.zlib://
            [Stream Filter support] => zlib.inflate, zlib.deflate
            [Compiled Version] => 1.2.3
            [Linked Version] => 1.2.3
            [zlib.output_compression] => Off
            [zlib.output_compression_level] => -1
            [zlib.output_handler] => no value
        )

    [Environment] => Array
        (
            [ALLUSERSPROFILE] => C:\Documents and Settings\All Users
            [asl.log] => Destination=file;OnFirstLog=command,environment
            [CLASSPATH] => .;C:\Program Files\Java\jre6\lib\ext\QTJava.zip
            [CommonProgramFiles] => C:\Program Files\Common Files
            [COMPUTERNAME] => SATELLITE
            [ComSpec] => C:\WINDOWS\system32\cmd.exe
            [FP_NO_HOST_CHECK] => NO
            [MEDIAMALL] => C:\Program Files\MediaMall\
            [NUMBER_OF_PROCESSORS] => 1
            [OS] => Windows_NT
            [Path] => C:\xibo\PHP\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Common Files\DivX Shared\;C:\WINDOWS\system32\WindowsPowerShell\v1.0;C:\Program Files\QuickTime\QTSystem\
            [PATHEXT] => .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.PSC1
            [PHPRC] => C:\xibo\PHP\
            [PROCESSOR_ARCHITECTURE] => x86
            [PROCESSOR_IDENTIFIER] => x86 Family 6 Model 13 Stepping 6, GenuineIntel
            [PROCESSOR_LEVEL] => 6
            [PROCESSOR_REVISION] => 0d06
            [ProgramFiles] => C:\Program Files
            [QTJAVA] => C:\Program Files\Java\jre6\lib\ext\QTJava.zip
            [SystemDrive] => C:
            [SystemRoot] => C:\WINDOWS
            [TEMP] => C:\WINDOWS\TEMP
            [TMP] => C:\WINDOWS\TEMP
            [USERPROFILE] => C:\Documents and Settings\LocalService
            [windir] => C:\WINDOWS
            [AP_PARENT_PID] => 452
        )

    [PHP Variables] => Array
        (
            [_REQUEST["p"]] => fault
            [_REQUEST["q"]] => CollectData
            [_GET["p"]] => fault
            [_GET["q"]] => CollectData
            [_COOKIE["PHPSESSID"]] => cdjlr0bu2c6im52hpmo751cf73
            [_SERVER["HTTP_HOST"]] => 10.1.0.8
            [_SERVER["HTTP_CONNECTION"]] => keep-alive
            [_SERVER["HTTP_USER_AGENT"]] => Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4
            [_SERVER["HTTP_ACCEPT"]] => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
            [_SERVER["HTTP_REFERER"]] => http://10.1.0.8/index.php?p=fault&amp;
            [_SERVER["HTTP_ACCEPT_ENCODING"]] => gzip,deflate,sdch
            [_SERVER["HTTP_ACCEPT_LANGUAGE"]] => en-GB,en-US;q=0.8,en;q=0.6
            [_SERVER["HTTP_ACCEPT_CHARSET"]] => ISO-8859-1,utf-8;q=0.7,*;q=0.3
            [_SERVER["HTTP_COOKIE"]] => PHPSESSID=cdjlr0bu2c6im52hpmo751cf73
            [_SERVER["PATH"]] => C:\xibo\PHP\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Common Files\DivX Shared\;C:\WINDOWS\system32\WindowsPowerShell\v1.0;C:\Program Files\QuickTime\QTSystem\
            [_SERVER["SystemRoot"]] => C:\WINDOWS
            [_SERVER["COMSPEC"]] => C:\WINDOWS\system32\cmd.exe
            [_SERVER["PATHEXT"]] => .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.PSC1
            [_SERVER["WINDIR"]] => C:\WINDOWS
            [_SERVER["SERVER_SIGNATURE"]] => no value
            [_SERVER["SERVER_SOFTWARE"]] => Apache/2.2.11 (Win32) PHP/5.3.0
            [_SERVER["SERVER_NAME"]] => 10.1.0.8
            [_SERVER["SERVER_ADDR"]] => 10.1.0.8
            [_SERVER["SERVER_PORT"]] => 80
            [_SERVER["REMOTE_ADDR"]] => 10.1.0.2
            [_SERVER["DOCUMENT_ROOT"]] => C:/xibo/www/
            [_SERVER["SERVER_ADMIN"]] => admin@localhost
            [_SERVER["SCRIPT_FILENAME"]] => C:/xibo/www/index.php
            [_SERVER["REMOTE_PORT"]] => 51852
            [_SERVER["GATEWAY_INTERFACE"]] => CGI/1.1
            [_SERVER["SERVER_PROTOCOL"]] => HTTP/1.1
            [_SERVER["REQUEST_METHOD"]] => GET
            [_SERVER["QUERY_STRING"]] => p=fault&amp;q=CollectData
            [_SERVER["REQUEST_URI"]] => /index.php?p=fault&amp;q=CollectData
            [_SERVER["SCRIPT_NAME"]] => /index.php
            [_SERVER["PHP_SELF"]] => /index.php
            [_SERVER["REQUEST_TIME"]] => 1351681170
        )

)

--------------------------------------
LOG Dump
--------------------------------------
Date: 2012-10-31 10:59:30
Page: fault
Function:
Message: <errormsg>Undefined offset: 2</errormsg>
<errornum>8</errornum>
<errortype>Notice</errortype>
<scriptname>C:\xibo\www\lib\pages\fault.class.php</scriptname>
<scriptlinenum>337</scriptlinenum>

Date: 2012-10-31 10:50:13
Page:
Function:
Message: <errormsg>Undefined index: token</errormsg>
<errornum>8</errornum>
<errortype>Notice</errortype>
<scriptname>C:\xibo\www\lib\pages\index.class.php</scriptname>
<scriptlinenum>87</scriptlinenum>

Date: 2012-10-31 10:50:13
Page:
Function:
Message: Form token incorrect from: 10.1.0.2 with token []

--------------------------------------
Display Dump
--------------------------------------
DisplayID: 4
Display: SATELLITE
Default Layout: Default Layout
Logged In: 0
Last Accessed:
Interleave: 0
Licensed: 0

--------------------------------------
Settings Dump
--------------------------------------
Setting: MEDIA_DEFAULT - Value: private

Setting: LAYOUT_DEFAULT - Value: private

Setting: defaultUsertype - Value: user

Setting: debug - Value: Off

Setting: userModule - Value: module_user_general.php

Setting: adminMessage - Value:

Setting: defaultTimezone - Value: UTC

Setting: mail_to - Value: <email address hidden>

Setting: mail_from - Value: <email address hidden>

Setting: BASE_URL - Value: http://localhost/xibo/

Setting: jpg_length - Value: 10

Setting: ppt_width - Value: 1024

Setting: ppt_height - Value: 768

Setting: ppt_length - Value: 120

Setting: swf_length - Value: 60

Setting: audit - Value: Off

Setting: LIBRARY_LOCATION - Value: media/

Setting: HELP_BASE - Value: http://www.xibo.org.uk/manual/

Setting: PHONE_HOME - Value: Off

Setting: PHONE_HOME_URL - Value: http://www.xibo.org.uk/stats/track.php

Setting: PHONE_HOME_DATE - Value: 0

Setting: SERVER_MODE - Value: Production

Setting: MAINTENANCE_ENABLED - Value: Off

Setting: MAINTENANCE_EMAIL_ALERTS - Value: On

Setting: MAINTENANCE_KEY - Value: changeme

Setting: MAINTENANCE_LOG_MAXAGE - Value: 30

Setting: MAINTENANCE_STAT_MAXAGE - Value: 30

Setting: MAINTENANCE_ALERT_TOUT - Value: 12

Setting: SHOW_DISPLAY_AS_VNCLINK - Value:

Setting: SHOW_DISPLAY_AS_VNC_TGT - Value: _top

Setting: MAINTENANCE_ALWAYS_ALERT - Value: Off

Setting: SCHEDULE_LOOKAHEAD - Value: On

Setting: REQUIRED_FILES_LOOKAHEAD - Value: 172800

Setting: REGION_OPTIONS_COLOURING - Value: media

Setting: LAYOUT_COPY_MEDIA_CHECKB - Value: Unchecked

Setting: MAX_LICENSED_DISPLAYS - Value: 0

Setting: LIBRARY_MEDIA_UPDATEINALL_CHECKB - Value: Unchecked

Setting: USER_PASSWORD_POLICY - Value:

Setting: USER_PASSWORD_ERROR - Value:

Setting: MODULE_CONFIG_LOCKED_CHECKB - Value: Unchecked

Setting: LIBRARY_SIZE_LIMIT_KB - Value: 0

Setting: MONTHLY_XMDS_TRANSFER_LIMIT_KB - Value: 0

Setting: DEFAULT_LANGUAGE - Value: en_GB

--------------------------------------
Sessions Dump
--------------------------------------
UserAgent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4
RemoteAddress: 10.1.0.2
Session Data
pagename|s:7:"display";token|s:32:"699743e6723c321ee335306b5482941f";token_timeout|i:1351680613;usertype|i:1;group|a:1:{s:4:"menu";s:1:"1";}userid|i:1;username|s:10:"xibo_admin";
----

UserAgent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4
RemoteAddress: 10.1.0.2
Session Data
pagename|s:5:"fault";token|s:32:"ddb2487493b11b7ba6e42b073bb8c9db";token_timeout|i:1351679664;userid|i:1;username|s:10:"xibo_admin";usertype|i:1;layout|a:3:{s:13:"filter_layout";s:0:"";s:13:"filter_userid";s:3:"all";s:11:"filter_tags";s:0:"";}
----

UserAgent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322; .NET4.0C; .NET4.0E; MS-RTC LM 8)
RemoteAddress: 127.0.0.1
Session Data
pagename|s:7:"display";token|s:32:"5507a25b0db6d94e21d01847b3331db6";token_timeout|i:1351679749;userid|i:1;username|s:10:"xibo_admin";usertype|i:1;
----

Revision history for this message
imcnoyd (imcnoyd) said :
#6

Here is a link to the log created by the Report a Fault track. Sorry it took me so long to get back to this.

https://docs.google.com/0Bz54XZZPbTxIcU1yOEpESkZqbm8

Revision history for this message
Dan Garner (dangarner) said :
#7

I've created and linked a bug to this with a patch to try out (attached to the bug).

Revision history for this message
imcnoyd (imcnoyd) said :
#8

That fixed the problem. I'll try to test it out more completely in the coming days and will come back to mark this Problem Solved if everything goes well. Thanks for your time and effort.

Revision history for this message
imcnoyd (imcnoyd) said :
#9

Haven't had any related problems since this fix.